Eric James
Summary
Skilled Business Development Leader/Commercial Project Manager offering 27 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
33
33
years of professional experience
Work History
Business Development Manager/Commercial Construction Project Manager
Capozza Flooring
04.2003 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Strategic Planning to plot short term & long term direction for the company.
- Research and implementation of new revenue streams to off set a possible down turn in the market & economy.
Administrator - Business Operations
Ceragran (Flooring)
05.1998 - 09.2001
- Oversaw HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Developed monthly reports.
- Large Scale Commercial Flooring Projects.
- Imported porcelain tile from Graniti Fiandre, Italy, and supplied the global spec flooring finishes to Nissan/Alfa Romeo/Fiat, BMW and Toyota dealerships from Zambia to Cape Town. Exclusive sub Saharan supplier.
- I was active in this role until 9/11. We relocated back to the US.
Sales Manager
Euro Tile
03.1997 - 05.1998
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Owners sold company and I joined Ceragran as the Johannesburg administrator.
Head of Corporate Purchasing
Contract Interiors Interior Design
04.1996 - 03.1997
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Purchasing for six project managers.
- Imported containers Steel Case office furniture from France and Michigan.
Facilities Manager
Elementary School
08.1990 - 01.1995
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Drafted/instituted an inventory system of all items of a particular value and catalogued them.
Education
Business Economics
University of Pittsburgh
Pittsburgh, PATheology
Lakeview Theological Ministry School
Pittsburgh, PA06.1993
High School Diploma -
Center Christian Academy
Pittsburgh, PA06.1987
Skills
Computer Literate with Job Specific Software: Procore, Building Connect, CADD
Strategic Planning Experience
Construction Drawing & Specification Utilization
Project Management: Measuring, Quoting, Overseeing Installations in many business sectors
Specialized Project Management: Flooring installations in Hospital Operating Rooms, Emergency Rooms and Intensive Care Units
Knowledgeable with Epoxy Coatings & Concrete Toppings
Timeline
Business Development Manager/Commercial Construction Project Manager
Capozza Flooring
04.2003 - Current
Administrator - Business Operations
Ceragran (Flooring)
05.1998 - 09.2001
Sales Manager
Euro Tile
03.1997 - 05.1998
Head of Corporate Purchasing
Contract Interiors Interior Design
04.1996 - 03.1997
Facilities Manager
Elementary School
08.1990 - 01.1995
Business Economics
University of Pittsburgh
Theology
Lakeview Theological Ministry School
High School Diploma -
Center Christian Academy
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