Summary
Overview
Work History
Education
Skills
Work Availability
Websites
Interests
Work Preference
Timeline
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Eric J. Edelman

Eric J. Edelman

Linton,USA

Summary

Dynamic Field Technician with extensive experience at Rise Broadband, excelling in electronic systems installation and customer service excellence. Proven track record in troubleshooting and resolving complex issues, while effectively training staff. Adept at managing inventory and ensuring operational efficiency, driving significant improvements in service delivery and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Owner

Eric's Electronics
Linton, IN
01.2023 - Current
  • Enhanced business growth by promoting additional services and products to clients.
  • Configured and tested installed systems to ensure alignment with customer specifications.
  • Utilized exceptional communication and interpersonal skills to foster strong client relationships.
  • Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
  • Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.

Field Technician

Rise Broadband
Linton, IN
03.2015 - 01.2023
  • Verified system functionality through rigorous testing of equipment and connections, resolving identified issues.
  • Educated customers on products and services to drive service upgrades.
  • Conducted field maintenance by transporting company vehicles to customer sites.
  • Served as Comtrain In-House Instructor, delivering training on technical operations.

Farm Hand

Egnew Farms
Linton, IN
09.2014 - 02.2015
  • Cared for livestock, including feeding, watering, and providing medical attention when necessary.
  • Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
  • Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.

Collector/Field Supervisor

Chapel Mapping
Warren, Pennsylvania
11.2012 - 01.2014
  • Obtained inventory for UDWI/REMC utilizing Tremble hand-held GPS units.
  • Managed field crew to ensure daily task completion.
  • Leveraged communication skills to resolve conflicts with dissatisfied customers.
  • Walked up to five miles daily in adverse weather conditions.

Chief Operations Officer

Node 1 Technology
Linton, Indiana
04.2008 - 10.2012
  • Oversaw daily operations to maximize efficiency and productivity across the company.
  • Installed and serviced customer equipment for 70 access points in Indiana and Illinois.
  • Established wireless internet network to ensure seamless connectivity for all users.
  • Implemented operations for 'Green Geek Recycling' to promote electronics recycling initiatives.
  • Managed recycling facility operations to enhance resource recovery and minimize waste.
  • Serviced Dish Network and DirecTV satellite systems, addressing customer needs promptly.

Satellite Technician

Moorehead Communications
Marion, Indiana
11.2001 - 04.2008
  • Installed and serviced Dish Network satellite systems to ensure optimal performance.
  • Maintained inventory levels for efficient operation and resource management.
  • Stocked service vehicle with necessary equipment for job completion.
  • Completed assigned work independently, demonstrating self-sufficiency in operations.
  • Documented contracts and maintained accurate equipment and vehicle logs.

Education

Some College (No Degree) - Computer and Information Systems

Ivy Tech State College
Lafayette, IN

Skills

  • Electronic equipment analysis
  • Sequential testing and troubleshooting
  • Installation and repair services
  • Electronic systems installation
  • Safety management
  • Inventory organization and management
  • Cross-departmental coordination
  • Customer service excellence
  • Staff coordination and direction
  • Independent field supervision
  • Microsoft Office proficiency
  • Application software familiarity
  • System installation expertise
  • Network troubleshooting skills
  • Technical support capabilities
  • Field training facilitation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Caving

Photography

Dog Training

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Owner

Eric's Electronics
01.2023 - Current

Field Technician

Rise Broadband
03.2015 - 01.2023

Farm Hand

Egnew Farms
09.2014 - 02.2015

Collector/Field Supervisor

Chapel Mapping
11.2012 - 01.2014

Chief Operations Officer

Node 1 Technology
04.2008 - 10.2012

Satellite Technician

Moorehead Communications
11.2001 - 04.2008

Some College (No Degree) - Computer and Information Systems

Ivy Tech State College

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