Eric Jensen
Parker,CO
Summary
Accomplished leader with a proven track record at Stellantis, enhancing customer relations and sales through strategic problem-solving and exceptional communication skills. Spearheaded quality programs and team development, achieving significant performance milestones. Expert in negotiation and MS Office, driving operational excellence and profitability.
Overview
22
22
years of professional experience
Work History
Customer Relations and Warranty Manager
Stellantis
08.2014 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Mopar Wholesale Manager
Stellantis
08.2012 - 08.2014
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Assessed areas of service concern and developed improvement plans.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Developed wholesale account relationships, maintained relationships to increase Mopar Parts Sales.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Sales Incentive and Communication Manager
FCA Us LLC
07.2007 - 09.2012
- Analyzed market data to inform strategic decisions.
- Evaluated program effectiveness to determine return on investment.
- Managed communication department's $3,000,000 budget.
- Supported Marketing plans through development and implementation of internal and external communication strategies.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Developed and promoted corporate brand, images and identity to media and public.
- Coordinated advocacy relations meetings and prepared necessary materials in advance.
Sales District Manager
FCA Us LLC
04.2007 - 07.2007
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Metro Sales District Manager
FCA Us LLC
12.2004 - 04.2007
- Supervised various locations, enforcing high-quality standards of operation.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
Sevice & Parts District Manager
DaimlerChrysler - Chrysler Group
10.2002 - 09.2004
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Technical Sales & Automotive Technology
Weber State University
Ogden, UT05-2000
Skills
- Complaint Handling
- Department operations management
- Trend Analysis
- Cost Control
- Exception Communication Skills
- Excellent Sales Skills
- Claim processing
- Customer Service
- Interpersonal Skills
- Relationship Building
- Performance Evaluations
- Team Development
- Organizational Skills
- Team building
- Customer Relations
- Problem-Solving
- Computer Skills
- Negotiation and Conflict Resolution
- MS Office
- Reporting and documenting
- Sales strategy
Timeline
Customer Relations and Warranty Manager
Stellantis
08.2014 - Current
Mopar Wholesale Manager
Stellantis
08.2012 - 08.2014
Sales Incentive and Communication Manager
FCA Us LLC
07.2007 - 09.2012
Sales District Manager
FCA Us LLC
04.2007 - 07.2007
Metro Sales District Manager
FCA Us LLC
12.2004 - 04.2007
Sevice & Parts District Manager
DaimlerChrysler - Chrysler Group
10.2002 - 09.2004
Bachelor of Science - Technical Sales & Automotive Technology
Weber State University
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