Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
GeneralManager
Eric Jewett

Eric Jewett

Director, Strategic Accounts
122 Abby Court, Madison Heights,VA

Summary

Director, Strategic Accounts with over 20 years sales, operations, and customer experience leadership experience. Development and implementation of strategies that deliver on key company objectives. Polished financial acumen and analytical skills to facilitate complex sales strategies. Proven ability to seek out and grow both existing and future key customer contacts within an assigned $100MM account spend. Highly Skilled leadership of corporate support teams. Excellent Facilitator of pivotal collaboration discussion between departments.

Overview

20
20
years of professional experience

Work History

Director, Strategic Accounts

Kellermeyer Bergensons Services LLC
Oceanside, CA
03.2022 - 08.2022
  • Supported continuous improvement of group strategies, program development and organizational effectiveness to drive revenue.
  • Traveled nationwide to visit stakeholders, prospects and existing clients, generating additional business opportunities within corporate suites.
  • Collaborated with Customer Experience, Sales, Operations, and Finance teams to execute strategic sales plans.
  • Generated sales activity to build functional pipeline of qualified opportunities.
  • Negotiated agreements to develop and execute profitability strategies for key accounts.
  • Monitored performance metrics and prepared reports and forecasts in Tableau, Netsuite, and Looker
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Established client and market priorities to execute strategic course of action.

Director, Customer Experience

Kellermeyer Bergensons Services LLC
Oceanside, CA
06.2019 - 03.2022
  • Responsible for over 100MM in annual sales for customer experience operation.
  • Monitored performance metrics such as customer experience surveys, Looker dashboards, and Netsuite reporting to increase customer satisfaction scores
  • 8 Direct reports and 23 indirect employees in reporting hierarchy
  • Hired, coached, trained, and terminated employees.
  • Trained and motivated new associates on daily routines to sustain business productivity.
  • Met deadlines, exceeding expectations and effectively rolling out thousands of multi unit retail service event locations.
  • Built and strengthened strategic relationships with vendors and leading industry partners.
  • Developed service procedures, policies and standards.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Strategic Account Manager

Kellermeyer Bergensons Services LLC
Oceanside, CA
04.2017 - 06.2019
  • Monitored sales performance metrics to achieve strategic account objectives for over 28MM in annual sales.
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Facilitate QBR (Quarterly Business Review) meetings with assigned accounts
  • Built credibility and trust to influence client's buying decisions.
  • Suggested solutions and innovative ideas to meet client needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.

Divisional Vice President

Kellermeyer Bergensons Services LLC
Forest, VA
01.2015 - 04.2017
  • Improved performance management system and introduced Quality Assurance Demand Services program to add $5MM in annual sales.
  • Led team of 4 executive leaders reporting directly to CEO and President.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Drove performance initiatives, facilitating 10% cost reduction in indirect labor spend on $20MM account.
  • Interviewed, supervised and motivated 12 staff members to achieve optimal productivity.
  • Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters for over 300 subcontractor providers.

Senior Manager Customer Operations

Kellermeyer Bergensons Services LLC
Forest, VA
05.2013 - 12.2014
  • Suggested corrective services to handle customer complaints.
  • Introduced new methods, practices and systems to reduce turnaround time on
    inspection ratings
  • Development of Cleantelligent system to track and log work issues. Reducing
    inspection time by 45 minutes per event
  • Mitigated business risks by working closely with staff members and service
    providers assessing performance.
  • Cultivated and strengthened lasting client relationships using strong issue
    resolution and dynamic communication skills.

Store Manager

Autozone
Lynchburg, VA
05.2002 - 05.2013
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Awarded President's Club Store Manager Award for being in the top 10% over over 4000 store managers.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

College - Business Management

Liberty University
Lynchburg, VA
05.2001 -

High School Diploma -

Duanesburg Central School
Duanesburg,NY
05.2001 -

Skills

    Strategic account development

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Additional Information

Personal


Dr. Kevin Conner - Department Chair Liberty University

434-426-1518 kconner@liberty.edu

Dr. Brendon Albon - Director STEM at Virginia Department of Education

434-229-3098 brendon.albon@doe.virginia.gov

Darren Wu EdD - Director Center for Research & Scholarship Liberty University

434-420-1254 dwu@liberty.edu


Professional


Mazen Rihani - Executive Vice President Kellermeyer Bergensons Services

312-520-8769 mrihani@kbs-services.com

AAron Bailey - Executive Vice President Sales Kellermeyer Bergensons Services

609-226-9424 abailey@kbs-services.com

Nat Shaw - Chief Executive Officer Protos Security Services

828-244-7042 nshaw@protossecurity.com

Software

Word, Excel, PowerPoint,Oracle Netsuite, Tableau, Looker, Power BI , Salesforce, Microsoft Project, CRM, G Suite

Timeline

Director, Strategic Accounts

Kellermeyer Bergensons Services LLC
03.2022 - 08.2022

Director, Customer Experience

Kellermeyer Bergensons Services LLC
06.2019 - 03.2022

Strategic Account Manager

Kellermeyer Bergensons Services LLC
04.2017 - 06.2019

Divisional Vice President

Kellermeyer Bergensons Services LLC
01.2015 - 04.2017

Senior Manager Customer Operations

Kellermeyer Bergensons Services LLC
05.2013 - 12.2014

Store Manager

Autozone
05.2002 - 05.2013

College - Business Management

Liberty University
05.2001 -

High School Diploma -

Duanesburg Central School
05.2001 -

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Eric JewettDirector, Strategic Accounts