Eric J. Jaeger

Work History

President and Principal Consultant Enterprise Agile Coach and Trainer

Agile Rhythms Inc.

04.2018 - Current

Coached agile transformation for multiple value streams and organizations in business and IT, enhancing team collaboration and efficiency. These organizations had budgets of 5-80 million dollars.
Launched multiple SAFe ARTs, improving alignment and delivery across teams
Tuned and relaunched multiple ARTs, resulting in enhanced performance and productivity
Coached teams in SAFe, Scrum, and Kanban, leading to improved team collaboration and project delivery
Mentored new Agile Coaches, Release Train Engineers, Product Managers, Product Owners, and Scrum Masters, enhancing their skills and contributing to successful project outcomes
Trained groups in SAFe for Teams, Leading SAFe, SAFe POPM, and LPM, leading to improved understanding and implementation of agile practices
Facilitated Kanban and User Story classes, resulting in increased understanding and application of Agile practices among team members
Trained teams on writing Epics, Features, Capabilities, and PI Objectives, which improved their ability to plan and execute projects effectively
Created training for Scrum Masters and Product Owners, leading to enhanced role performance and project success
Taught SAFe Certification Courses, enhancing participants' understanding of agile practices and improving their ability to implement SAFe frameworks effectively
Taught Kanban Management Professional certification classes, equipping students with skills to design and manage Kanban systems, leading to improved workflow efficiency
Coached teams on collaboration between agile and waterfall methodologies, resulting in improved project alignment and increased team productivity using tools like Jira, RTC, and Rally

Consultant Enterprise Agile Coach for Anthem

Pinpoint Services

04.2017 - 03.2018

Coached the Digital, Commercial, and Software Solutions & Services group in Agile transformation, utilizing SAFe and Scrum methodologies to enhance team collaboration and project delivery
Launched, tuned, and relaunched multiple SAFe ARTs, improving project alignment, efficiency, team performance, and delivery across teams
Coached teams in SAFe, Scrum, and Kanban, leading to improved workflow efficiency and team collaboration
Mentored new Agile Coaches, Release Train Engineers, Product Managers, Product Owners, and Scrum Masters, leading to improved team performance and agile adoption
Trained groups in SAFe for teams, using interactive workshops to improve understanding and application of Agile practices
Facilitated Kanban and User Story classes, enhancing participants' understanding and application of agile methodologies
Trained teams on writing Epics, Features, Capabilities, and PI Objectives, resulting in clearer project goals and improved project alignment
Created training for Scrum Masters and Product Owners, which increased their effectiveness in managing agile projects
Coached teams on how to collaborate between agile and waterfall teams

Consultant Enterprise Agile Coach for Optum a UHG Company

Insight Global

04.2016 - 03.2017

Led agile transformation initiatives for the Enterprise Delivery Practice Group, enhancing team collaboration and delivery efficiency
Coached teams in SAFe, OSAM, Scrum, and Kanban, resulting in improved project delivery timelines and team productivity
Mentored new Agile Coaches, Release Train Engineers, Product Managers, Product Owners, and Scrum Masters, leading to a stronger agile leadership team
Facilitated internal Release Train Engineer classes, enhancing participants' skills and readiness for agile roles
Created training materials for agile transformation, supporting consistent and effective agile practices across teams
Led large group instruction for agile transformation with distributed teams across the U.S and India, enhancing team collaboration and efficiency
Coached teams on how to collaborate between agile and waterfall teams
Worked with the internal training team to improve existing training materials and course curriculums
Facilitated Coaches Corner open discussion panels on agile best practices
Created best enterprise best practices for teams under taking agile transformations

Project Director

Travelers

08.2014 - 03.2016

Served as Agile Coach & Release Train Engineer for a program with 8 teams and an annual budget of $10,000,000, enhancing team collaboration and delivery
Oversaw the Agile process and coached teams on continuous improvements, leading to increased efficiency and productivity
Monitored program health using industry-standard agile metrics, resulting in improved project transparency and decision-making
Coached onshore and offshore ARTs and teams in user story writing, feature writing, agile estimation, and aspect and adapt practices, leading to improved team performance and alignment
Coordinated cross-program dependencies with neighboring trains within the BI Operating Model division, ensuring seamless integration and collaboration
Collaborated with Travelers' Enterprise Capability Office and Transition to Agile Team to adopt SAFe and establish best practices, leading to improved project efficiency
Worked with BI Logistics team to capture meaningful agile metrics for BI dashboard, enhancing data-driven decision-making
Collaborated with the finance team to leverage a consistent set of financial data for Op Model programs
Facilitated multiple open space sessions during Inspect and Adapt Workshops, fostering team collaboration and innovative problem-solving

Agile Coach & Scrum Master/ Technical Project Manager

ADP

04.2012 - 08.2014

Managed the Agile Scrum process for multiple product development teams, leading to improved team collaboration and faster delivery times
Introduced Kanban process to manage sustaining development and post development release activities, resulting in streamlined workflows and reduced bottlenecks
Created a Scrum of Scrum Process to manage and align cross team dependencies, enhancing coordination and reducing project delays
Provided Agile-based metrics at all levels, including team members, team level, iterations, release, and portfolio, which improved transparency and informed decision-making
Built a release plan for the fiscal years 2013, 2014, and 2015 based on product backlog and high-level sizing estimates, ensuring timely and organized product releases
Coached and mentored new cross-functional team members in Agile methodologies, leading to improved team collaboration and project delivery
Collaborated with ADP's Agile task force to advise on best practices and productivity tools, enhancing overall team efficiency
Coached new product groups on Agile practices during integration with their business lines, resulting in smoother transitions and better alignment with Agile principles
Mentored Scrum Masters throughout the organization in Scrum and Kanban practices, which improved their leadership skills and project outcomes
Managed Rally Project Administration, ensuring efficient project tracking and reporting, which supported timely project completions

Agile Coach & Scrum Master/Program Manager Onsite for Cigna IT Group

Syntel Inc.

11.2011 - 04.2012

Developed and managed the Agile process for Syntel's in-house team of 40 contractors, improving project delivery efficiency
Supervised and mentored Scrum Masters, enhancing their leadership skills and team performance
Provided Agile-based metrics at all levels, enabling better decision-making and transparency across teams
Provided planning forecasts to business and development stakeholders, improving project alignment and resource allocation
Aligned spring team schedules within an overall Waterfall release schedule, ensuring timely project delivery
Coached Syntel and Cigna resources in Agile practices, leading to improved team collaboration and project delivery by implementing Scrum and Kanban methodologies
Mentored new Product Owners on story writing and Product backlog management, resulting in more efficient backlog prioritization and clearer user stories
Mentored the team in Test Driven Development and Agile Testing QA best practices, enhancing code quality and reducing defects by utilizing UNIX Shell Scripting and MS SQL Server 2000

QA Consultant for TJX IT Systems Division

Zero Chaos Inc.

03.2011 - 11.2011

Evaluated the Store web teams QA process through test process inspection and execution, leading to improved identification of process inefficiencies
Recommended improvements to management for testing quality and efficiency using Agile and proven best practices, enhancing overall testing effectiveness
Implemented Kanban process for internal systems management, resulting in streamlined workflow and increased team productivity
Introduced just in time testing practices for monthly security releases, reducing testing time and improving release reliability
Tested software for store server systems and wireless handheld systems, ensuring system stability and performance

QA Team Lead Principal Quality Assurance Engineer, Scrum Master & Product Owner

IRON MOUNTAIN DIGITAL

06.2007 - 01.2011

Company Overview: World's leading provider of Storage-as-a-Service solutions for data management
Approximately 1000 employees and $200 million in annual revenue
Scrum Master for Sustaining software group leading a globally distributed Agile process
Product Owner for automated QA testing team
Transitioned the Sustaining team to Agile Scrum over the course of 4 months while also leading a 4-person Sustaining Test Team (onshore and offshore)
Agile Scrum team tester for Iron Mountain Digital's first Agile project
Led 25-person team - plus 5 contractors - for the Connected Backup 8.3 release
Designed and supervised the configuration of a $200,000 automated test farm that consisted of more than 50 Macs
Implemented principles of Test Process Improvement (TPI): Introduced QA earlier into the SDLC process, for example, added preventative testing to the requirements phase, so bugs are detected before code is written
Applied test strategies and test-management processes that led to 96% Defect Removal Efficiency for Connected releases (i.e., 96% of all known bugs discovered during testing)
Cut testing costs approximately $60,000 per major release by managing localization effort for Connected Backup
Assessed automated testing, which led to creation of a Mac testing harness that provided approximately 60% of functional test coverage
New harness reduced manual testing by 3 person years and accelerated time-to-market
Improved predictability to release times by spearheading the Sustaining team's Initiative, which transitioned development to an Agile Scrum methodology
Improved communication by facilitating daily, cross-functional scrum meetings
Moved the QA team away from an 'ad hoc' test environment to structured System Testing: Introduced standard QA practices, such as IEEE test strategies and defect reports
Initiated 'brown bag' discussions that focused on testing strategies and methodologies
Refactored existing test library and reduced the number of tests needed to achieve the same level of coverage

Quality Engineer

ADVANCED MICRO DEVICES

03.2000 - 05.2007

Company Overview: Former ATI Research
Key member of the 30-person Macintosh Team, which developed industry-leading graphics hardware and generated up to $200 million in annual revenue
Tested and wrote test automation scripts for ATI graphics accelerators, improving the efficiency of the Extreme Programming development team
Purchased approximately $40,000 in equipment annually, ensuring the team had the necessary tools for optimal performance
Mentored junior staffers and interns, enhancing their skills and contributing to team development

Summary

Overview

Work History

President and Principal Consultant Enterprise Agile Coach and Trainer

Consultant Enterprise Agile Coach for Anthem

Consultant Enterprise Agile Coach for Optum a UHG Company

Project Director

Agile Coach & Scrum Master/ Technical Project Manager

Agile Coach & Scrum Master/Program Manager Onsite for Cigna IT Group

QA Consultant for TJX IT Systems Division

QA Team Lead Principal Quality Assurance Engineer, Scrum Master & Product Owner

Quality Engineer

Education

Masters of Music - Music

Bachelor of Music - Vocal Performance

Skills

Certification

Timeline

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