Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Eric J. Nickerson

Goffstown,NH

Summary


Detail-oriented Information Technology Specialist with demonstrated expertise troubleshooting technical issues and providing easy-to-understand guidance with hands-on resolution. Dynamic and flexible with the ability to operate in multiple operating environments while adhering to security best practices, compliance, and company service expectations.

Overview

21
21
years of professional experience
2
2
Certification

Work History

IT Assessor

The Overwatch Foundation
10.2024 - Current
  • Conducted comprehensive assessments of critical IT infrastructure and municipal operations for multiple towns across the state of New Hampshire.
  • Successfully evaluated, recommended, and implemented IT solutions for wastewater and drinking water systems, resulting in strengthened cybersecurity postures. Assessments included key municipal departments such as town halls, police, and fire stations, in preparation for migration to a DOT.GOV domain.
  • Identified and recommended appropriate Microsoft and Google licensing models tailored to the unique needs of each municipality.
  • Enhanced the cybersecurity resilience of critical infrastructure by evaluating and optimizing hardware, software, and cybersecurity best practices.
  • Authored detailed technical reports outlining assessment findings, strategic recommendations, and tailored requirements for each municipal entity.
  • Played a key role in establishing the IT Assessor position by developing core processes and enhancing report structure and content.

Assistant Systems Administrator

Nashua School District
11.2022 - 10.2024
  • Delivered Tier 1 and Tier 2 technical support across three elementary schools, assisting faculty, administrative staff, and students.
  • Utilized the osTicket ticketing system to efficiently manage, prioritize, and resolve service requests.
  • Installed, maintained, and repaired various IT hardware including desktops, laptops, Chromebooks, network switches, and A/V equipment.
  • Performed device imaging and deployment using Microsoft Intune and SCCM.
  • Contributed to the successful setup of IT infrastructure for a new school, including network closet patching and equipment configuration.
  • Administered and supported a variety of IT systems and tools:
  • Directory & Access Management: Active Directory, File Server Resource Manager, User Access Management
  • Cloud & Device Management: Google Admin Console, JAMF, Microsoft Intune
  • Communication & Security: Microsoft Exchange Admin, DUO Two-Factor Authentication, Remote Desktop Support
  • Telephony Systems: Cisco IP Phone System, Webex Phone System

Rural Mail Carrier

United States Postal Service
06.2015 - 10.2022
  • Sort, prepare, and deliver mail and packages along a designated 42-mile route of 475 residences.
  • Resolve customer-related matters by listening to concerns and tailoring a resolution to each unique situation.
  • Maintained 100% accident-free status by utilizing rules and procedures for the handling of mail, packages, and driving.
  • Ensure all packages are scanned correctly, resulting in 100% customer satisfaction.

Air Traffic Controller

Federal Aviation Admin
10.2008 - 01.2015
  • Secret Clearance obtained for position.
  • Provided safe, orderly, and efficient movement of air traffic.
  • Achieved numerous certifications on radar and data positions.
  • Received recognition for successfully performing job duties during a severe weather event.
  • Maintaining communications aircraft, allocating cruising levels, instructing pilots on climbing and descent maneuvers, ensuring a minimal distance between planes, and handling emergencies or unexpected situations.
  • Analytical thinking, time management, computer proficiency, and critical decision-making under high-stress conditions while following an abundance of rules and regulations.
  • Solve complex scenarios utilizing excellent verbal communication skills.

Quality Control/Process Manager

Structures Unlimited Inc.
08.2004 - 10.2008
  • Inspected blueprints for errors prior to production release for CNC machine and manual labor.
  • Prepared required paperwork and blueprints for departments for job completion.
  • Prepared inspection reports for inspections during production utilizing Microsoft Word and Excel.
  • Participated in process improvement meetings to incorporate the CNC machine into the production process resulting in a more than 33% reduction in production times.
  • Streamlined beam-making process by 50% by developing a new layout. Reduced process time by 50%.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
01.2021

Skills

  • Cybersecurity: Security auditing, IT assessments with strategic recommendations, best practices
  • Device Management: Desktop and laptop support & OS installations, Chromebook support & management
  • IT Operations: Networking support, Office 365 administration, Microsoft Windows support
  • Help Desk: Employee hardware and software, remote and office desktop support, Tier 1 & Tier 2 technical intelligence
  • Software & Platforms: HubSpot, SharePoint, ShareFile, Teams
  • Infrastructure: Network design and implementation

Certification

  • Certified in Cybersecurity (CC) – ISC2 September 2024


  • CompTIA Security+ Certification February 2024


  • Windows Server Hyper-V and Virtualization – By Microsoft Learn


  • Microsoft Perform Windows Server Secure Administration


  • Google IT Support Professional Certificate


  • Salesforce Trailhead - Mountaineer


  • Foundations of Project Management Credential


  • Windows Server Active Directory 2022


  • Previous Secret Security clearance with the FAA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

IT Assessor

The Overwatch Foundation
10.2024 - Current

Assistant Systems Administrator

Nashua School District
11.2022 - 10.2024

Rural Mail Carrier

United States Postal Service
06.2015 - 10.2022

Air Traffic Controller

Federal Aviation Admin
10.2008 - 01.2015

Quality Control/Process Manager

Structures Unlimited Inc.
08.2004 - 10.2008

Bachelor of Science - Information Technology

Southern New Hampshire University

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Eric J. Nickerson