Eric Joaquin
Staten Island,USA
Summary
Technical Specialist with extensive experience in managing IT systems and projects. Expertise in system troubleshooting, network management, and software development. Demonstrated ability to deliver efficient solutions to complex technical challenges while enhancing system performance. Recognized for leadership in driving productivity and fostering innovation within teams.
Overview
34
34
years of professional experience
Work History
Technical Specialist
Icahn School of Medicine at Mount Sinai
New York, NY
10.2006 - Current
- Delivered Level 1 technical support to departmental users for hardware and software issues.
- Configured, implemented, and administered Microsoft and Mac operating systems.
- Installed and maintained necessary hardware and software to meet departmental needs.
- Managed user accounts within corporate network using Active Directory.
- Facilitated communication between institution helpdesk and users regarding technical concerns.
- Provided data management support to department administrators for improved efficiency.
- Monitored and optimized performance of all running databases.
- Maintained network-attached servers to ensure reliability and accessibility.
Manager, Applications Development Group
Trends & Technologies, Inc.
Manila, Philippines
01.2000 - 09.2006
- Managed a team of 20 developers focused on financial application support.
- Implemented a non-life insurance solution with Informix 4GL on SUN Solaris environment.
- Created IVR applications using Nortel Periphonics on VPS and MPS systems.
- Administered Informix Dynamic Server across multiple versions for reliable data management.
- Configured SUN Solaris v10, ensuring optimal server functionality.
- Conducted database performance tuning to enhance efficiency and security protocols.
- Oversaw daily database monitoring to track performance metrics and resource allocation.
- Delivered comprehensive training programs for clients and newly hired developers.
Manager, Software Services Group
Optimum Technology Solutions
Manila, Philippines
03.1993 - 01.2000
- Managed nine programmers and developers in support of financial applications development.
- Interfaced with clients' management teams to deliver technical consultations.
- Provided expertise in database administration, system analysis, and design using Informix v7 on SUN Solaris.
- Designed and implemented a non-life insurance application utilizing Informix 4GL v7 on SUN Solaris.
- Installed and administered Informix Dynamic Server (IDS) versions 5 and 7 for optimized performance.
- Conducted daily monitoring of database performance, space allocations, and usage metrics.
- Executed migrations, conversions, and data reorganizations for improved database integrity.
- Delivered technical training to clients and newly hired developers/programmers.
Systems Analyst/4GL Developer
UCPB General Insurance Co., Inc.
Manila, Philippines
04.1991 - 03.1993
- 4GL development using Informix v5 on a SUN Solaris platform
- Responsible for consulting with the business operations group for the design, development, customization and testing of various business application modules
- Performed scheduled database archives and other backups
- Designed and implemented business solutions based on users’ technical needs
- Conducted User Acceptance Testing (UAT) for all developed applications prior to implementation
- Responsible for system monitoring, performance tuning, backup and recovery
- Develop business applications and reports using Informix v5
- Provided training for system end-users
- Processed management reports
- Provided technical support to end-users
Education
Bachelor of Science - Computer Engineering
Adamson University
Manila, Philippines01.1991
Skills
- Project management
- Informix database administration
- SQL programming
- IVR configuration and development
- Server installation and configuration
- Unix installation
- Crystal Reports expertise
- Microsoft Office proficiency
- Visual Studio development
- Technical training delivery
- PC hardware maintenance
- Accounting and finance management
- Database management
- System installation
- Data analysis
- Effective communication
- Production support
- Technical support
- Troubleshooting
Timeline
Technical Specialist
Icahn School of Medicine at Mount Sinai
10.2006 - Current
Manager, Applications Development Group
Trends & Technologies, Inc.
01.2000 - 09.2006
Manager, Software Services Group
Optimum Technology Solutions
03.1993 - 01.2000
Systems Analyst/4GL Developer
UCPB General Insurance Co., Inc.
04.1991 - 03.1993
Bachelor of Science - Computer Engineering
Adamson University
References
References available upon request.
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