Summary
Overview
Work History
Education
Skills
Timeline
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Eric Johnson

San Juan Capistrano,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs and problem solving effectively.


Extensive experience in driving company provided vehicles as well as my own personal vehicles (automobiles and trucks) while maintaining a safe and clean driving history. (California Class C Driver License #N6649588).


Customer Service Representative history bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, and understanding customer desires.


Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening and communication skills combined with attentive and detail-oriented nature.


Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

7
7
years of professional experience

Work History

Real Estate Broker Associate

Starfire Real Estate
05.2017 - Current
  • Currently, I am doing this work on a part-time basis.
  • Coordinated appointments to show marketed properties.
  • Maximized seller profits by suggesting cost-effective improvements that would enhance the appeal of their properties.
  • Educated homebuyers on the buying process from start to finish, alleviating anxieties and guiding them every step of the way.
  • Managed multiple property transactions simultaneously while maintaining excellent organization and communication skills.
  • Increased client satisfaction by providing personalized real estate services and advice tailored to individual needs.
  • Hosted open houses and private showings for prospective buyers, effectively showcasing properties features and benefits.
  • Implemented innovative advertising techniques to increase online visibility of property listings and reach a wider audience of potential buyers.

Rural Carrier Assistant

United States Postal Service (USPS)
12.2023 - 04.2024
  • Maintained a clean driving record while navigating difficult terrain on rural routes using a USPS vehicle.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
  • Delivered mail along established routes in rural areas.
  • After training and filling in for two carriers, I learned this job was only a one-day per week position.

Cashier

Walmart
07.2023 - 12.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built brand loyalty and relationships with customers by providing a high level of customer service.

Loan Officer (Reverse Mortgage)

HighTechLending
04.2020 - 07.2023
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Developed strong relationships with customers by providing a high level of customer service.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Loan Officer (Reverse Mortgage)

American Advisors Group (AAG)
01.2019 - 04.2020
  • Assisted customers in understanding loan terms and conditions to make educated decisions.
  • Developed strong relationships with customers through providing a high level of customer service.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Education

Associate of Science - Business Education

Moorpark College
Moorpark California

Skills

  • Call center experience
  • Customer assistance and service excellence
  • Cash handling and management
  • Active listening
  • Complaint handling
  • Problem-solving abilities
  • Computer proficiency
  • Microsoft, Excel, Outlook, Publisher experience
  • Salesforce experience
  • Time management skills
  • Strong work ethic and integrity
  • Patience and empathy
  • Dependability
  • Vehicle Inspection

Timeline

Rural Carrier Assistant

United States Postal Service (USPS)
12.2023 - 04.2024

Cashier

Walmart
07.2023 - 12.2023

Loan Officer (Reverse Mortgage)

HighTechLending
04.2020 - 07.2023

Loan Officer (Reverse Mortgage)

American Advisors Group (AAG)
01.2019 - 04.2020

Real Estate Broker Associate

Starfire Real Estate
05.2017 - Current

Associate of Science - Business Education

Moorpark College

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Eric Johnson