ERIC JOHNSON
Waldorf,MD
Summary
A driven leader with a solid background in retail and nonprofit operations. A proven track record at delivering top financial and sales goal performance, with emphasis on recruitment, hiring and talent development.
Overview
19
19
years of professional experience
Work History
Store Manager
Big Lots
Waldorf, MD
09.2016 - Current
- Responsible for leading, planning and directing the entire store team with accountability for all functional areas of the store, including financial performance, execution of company initiatives, staffing, inventory control and compliance with company standards
- Plans, leads, directs, and employ all operational and financial resources to achieve established goals
- Analyze, monthly profit and loss statements as well as produce action plans for all underperforming sales and expense areas
- Utilize company reports and tools to assess efficiency, analyze trends and identify opportunities for improvement in-store performance
- Leads all store processes in accordance with company standards, including human resources functions, freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions and customer service
- Managed and monitor inventory shrinkage throughout the year through weekly cycle counts and all aspects of inventory prep and shrink controls.
Director of Finance
Tabernacle of Praise
Waldorf, MD
03.2011 - Current
- Directs the finance team to execute the day-to-day financial transactions of the church and for community outreach programs
- Handle all contract negotiations and manage on-going service provider relationships
- Oversee budgets, tracking weekly tithes and offerings, making bank deposits, reconciling bank statements and creating financial reports
- Successfully relocated the church to a new sanctuary that has resulted in increased membership
- Serve on the church’s Board of Advisors and provide financial reviews monthly
- Conduct analysis to make forecasts and report to upper executives.
Operations Manager
Burlington Coat Factory
Forestville, MD
04.2012 - 09.2016
- Ensured store associates delivered excellent customer service and managed the receiving and front-end department processes, formulated well thought out decisions to help solve and eliminate problems, managed staffing and training of top talent
- Analyzed all work schedules and operational processes to ensure they were in line with company standards
- Consistently increased sales over the last 2 years from -6% to 1.2%to plan and 5% over the previous year
- Improved inventory results over last the 3 years from 5.7% to 1.9% to sales
- Maintained staffing levels at 95% on a consistent basis with a succession plan in place.
Operations Manager
Lowe’s Home Improvement
Clinton, MD
06.2007 - 03.2011
- Managed sales budgets, margin, and expenses within predetermined financial criteria, ensured that customer service, merchandising, operational, safety and security standards were met
- Supervised the daily performance of all assistant managers, sales floor personnel as well as the delivery, stocking, assembly, product and price accuracy processes, performance management reviews, employee orientation, development and training programs, and processes
- Consistently increased sales and profit over a 3-year period by an average of 7%
- Improved and sustained inventory results from 4.7% to .75 % to sales during the average 6-month inventory periods
- Obtained 90% average customer focus scores monthly
- Reviewed weekly product sales to analyze the effectiveness of their overall unit performance and made recommendations to increase the most successful unit sales in the top 20%.
District Manager
Bath & Body Works
, MD
09.2005 - 06.2007
- Complete responsibility for the success of 9 store managers through the technical and practical application of all training, coaching, and development functions
- Built store environment that sharply focused on consistently delivering exceptional, positive in-store customer experience
- Analyzed business and created/communicated action plans that optimized sales results and ensured the effective execution of all operating activities
- Managed daily operations of 9 stores in Central Maryland in excess of $13 million
- Increased District’s 2006 year-end revenue by 3%
- Prepared annual budgets and monthly forecasts
- Tracked & reported budget performance, variance, recommendation & action plans
- Developed and published metrics and KPIs for the monthly scorecard
- Performed and reported regular financial analysis.
Education
Master of Science - Business Administration
Strayer University
Bachelor of Arts - Business Administration/Economics
Tarkio College
Skills
- Leadership & Team Building
- Budget Oversight, Forecasting & Analysis
- Training and Development
- Talent Recruitment
- Loss Prevention policies and procedures
- Customer Service
- Payroll Management
- Vendor Relations
- Facilities Management
Timeline
Store Manager
Big Lots
09.2016 - Current
Operations Manager
Burlington Coat Factory
04.2012 - 09.2016
Director of Finance
Tabernacle of Praise
03.2011 - Current
Operations Manager
Lowe’s Home Improvement
06.2007 - 03.2011
District Manager
Bath & Body Works
09.2005 - 06.2007
Master of Science - Business Administration
Strayer University
Bachelor of Arts - Business Administration/Economics
Tarkio College
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