Eric Johnson
Loveland,OH
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
10
10
years of professional experience
Work History
Branch Manager
KeyBank
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Personal Banker
KeyBank
07.2022 - 12.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Store Manager
Firestone Complete Auto Care
07.2018 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Service Manager
Firestone Complete Auto Care
01.2016 - 06.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Intern/Manager of Tire Sales
Firestone Complete Auto Care
06.2014 - 12.2015
- Managed performance evaluations for interns, providing constructive feedback and guidance for improvement.
- Developed strategies to convert high-performing interns into full-time employees upon graduation or completion of their academic programs.
Education
Bachelor of Arts - Mathematics
Miami University
Oxford, OH12-2014
High School Diploma -
Medina Senior High School
Medina, OH06-2010
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Branch Manager
KeyBank
01.2024 - Current
Personal Banker
KeyBank
07.2022 - 12.2023
Store Manager
Firestone Complete Auto Care
07.2018 - 06.2022
Service Manager
Firestone Complete Auto Care
01.2016 - 06.2018
Intern/Manager of Tire Sales
Firestone Complete Auto Care
06.2014 - 12.2015
Bachelor of Arts - Mathematics
Miami University
High School Diploma -
Medina Senior High School
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