Eric Johnson
Brainerd
Summary
Dynamic customer service professional with extensive experience at The Home Depot, excelling in cash handling and employee training. Recognized for enhancing customer satisfaction through effective problem resolution and fostering strong relationships. Proven ability to manage high-pressure situations while maintaining a positive attitude and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Head Cashier
The Home Depot
10.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Cross trained in different departments to help with busier Store traffic.
Sales Associate
The Home Depot
04.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Key Holder
Holiday Gas Station
11.2022 - 04.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Closed up the store for the night and looked up all the outside buildings/merch
Sales Associate
Holiday Gas Station
08.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Filling propane
- Scoop bait
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Central Lakes College
Brainerd MN06-2023
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Customer service management
- Customer relations
Accomplishments
- Earned “Vice Presidents Recognition ” award for having an excellent customer service story sent into corporate.
- Earned 6 Homer awards for various different accompaniments in the store.
Eagle Scout
I earned the rank of Eagle scout a in Scouts BSA. It was years worth of personal development and learning new skills like "Team Management". The biggest thing that I accomplished on this path to Eagle was my Eagle scout project. I raised over $13,000 to replace the carpet in my church's Fellowship hall. The carpet was 20+ years old and was falling apart. I put together a team to remove the carpet and the business to install the carpet. The project was a lot of work but it made a big impact not only for the church but for the community that uses the space.
Timeline
Head Cashier
The Home Depot
10.2024 - Current
Sales Associate
The Home Depot
04.2023 - 10.2024
Key Holder
Holiday Gas Station
11.2022 - 04.2023
Sales Associate
Holiday Gas Station
08.2021 - 11.2022
High School Diploma -
Central Lakes College
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