Eric Johnson
Minot,ND
Summary
Detail-oriented professional with experience investigating discrepancies, maintaining accurate documentation, and making policy-based decisions in fast-paced environments. Proven ability to resolve issues, ensure compliance, and communicate clear, fair outcomes. Seeking to apply analytical and problem-solving skills in a Claims Adjuster role.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Operations Lead
FedEx
Minot, ND
08.2017 - Current
- Supervise daily operational workflow, coordinating package handling and delivery execution in a high-volume environment
- Investigate shipment discrepancies, including damages, delays, and labeling errors; document findings and implement corrective actions
- Serve as escalation point for complex operational and customer issues, making timely decisions to resolve problems efficiently
- Review and verify shipment documentation to ensure accuracy, compliance, and accountability across processes
- Ensure adherence to federal transportation and hazardous materials regulations, minimizing operational risk and liability exposure
- Prioritize and distribute workload to meet strict delivery deadlines and service expectations
- Maintain detailed records using computerized tracking systems to support traceability and reporting accuracy
- Communicate with customers to resolve service issues and clarify expectations in time-sensitive situations
- Monitor team performance and provide guidance to maintain productivity, safety, and compliance standards
Shift Manager
Comfort Inn Hotel
Minot, IN
07.2014 - 10.2017
- Resolved guest complaints by evaluating situations, applying company policies, and determining appropriate solutions
- Reviewed and verified billing discrepancies to ensure accuracy prior to processing payments
- Managed end-of-shift financial reconciliation, identifying and correcting inconsistencies
- Served as primary decision-maker during emergency situations, ensuring safety and appropriate response
- Trained and supervised front desk staff on procedures, compliance standards, and customer service expectations
- Maintained accurate records of transactions, occupancy, and rates to support operational integrity
- Coordinated with multiple departments to resolve service issues and maintain customer satisfaction
Cashier
Barry’s Food and Fuel
Surrey, ND
04.2011 - 07.2014
- Processed customer transactions with high accuracy while maintaining organized financial records
- Resolved customer concerns in accordance with company policies and procedures
- Followed security protocols for handling cash and minimizing loss risk
- Maintained documentation for purchases, refunds, and inventory-related activities
- Provided customer service and responded to inquiries in person and via phone
Education
Psychology
Minot State University
Minot, ND 08.2013 - 04.2016
Skills
Investigation & Problem Analysis
Documentation & Accuracy
Decision-Making Under Pressure
Customer Conflict Resolution
References
References available upon request.
Timeline
Operations Lead
FedEx
08.2017 - Current
Shift Manager
Comfort Inn Hotel
07.2014 - 10.2017
Psychology
Minot State University
08.2013 - 04.2016
Cashier
Barry’s Food and Fuel
04.2011 - 07.2014