Eric Jones
Henderson,NV
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Technician
Asurion
01.2017 - Current
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Maintained quality assurance and customer satisfaction objectives.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Completed daily and weekly sales reporting using assigned tools.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Utilized sales techniques to build customer interest and close sales.
Barista
Starbucks
01.2013 - 01.2017
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
Education
Associate of Science - Computer Networking
CSN
Las Vegas, NVSkills
- Team Training
- System diagnostics
- Attention to Detail
- Computer-assisted diagnostics
- Written/Verbal Communication
- Information tracking
- Multitasking and Organization
- System Tests
- Diagnostics and troubleshooting
- Data Entry
- Microsoft Word
Timeline
Technician
Asurion
01.2017 - Current
Barista
Starbucks
01.2013 - 01.2017
Associate of Science - Computer Networking
CSN
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