Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Jones

Thomasville,Georgia

Summary

Efficient maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated several years of industry experience. Advanced knowledge of equipment maintenance and repairs. Also a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Maintenance Manager

Whistle Express
South Georgia, GA
09.2023 - Current
  • Monitored the performance of all equipment to ensure proper functioning.
  • Developed preventive maintenance procedures for all machines used in production.
  • Ensured compliance with safety regulations and standards.
  • Drafted budgets for maintenance operations and monitored expenditures.
  • Supervised installation, repair and upkeep of machinery and mechanical equipment.
  • Coordinated with vendors to purchase replacement parts as needed.
  • Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
  • Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
  • Reviewed completed work orders to ensure quality control measures are followed.
  • Recommended upgrades or modifications to existing systems based on analysis of data.
  • Performed troubleshooting on malfunctioning systems when necessary.
  • Prepared reports detailing the status of all jobs being handled by the department.
  • Analyzed customer feedback about services provided by the department.
  • Scheduled routine inspections of all areas within facility premises.
  • Provided technical support in case of system malfunctions or breakdowns.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Maintained equipment performance by cleaning and lubricating components.

Area Manager

Magnolia Wash Holdings
North Georgia, GA
05.2023 - 09.2023
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Collaborated with Site Managers to improve performance and grow sales.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • See to the day to day operations of all 9 sites in my area
  • Responsible for all mechanical repairs at sites

Site Manager

Magnolia Wash Holdings / Whistle Express
Thomasville, GA
01.2021 - 05.2023
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Complied with operational standards and OSHA regulations.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Responded promptly to customer inquiries or complaints.
  • Assigned tasks and delegated responsibilities among team members.
  • Provided training opportunities for existing staff in order to enhance their skillset.

Kitchen Manager

101 Restaurant & Lounge
Tallahassee, FL
05.2013 - 04.2023
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Maintained budgeted food costs using tools within inventory management system.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.

Site Manager

Oasis Express Wash
Thomasville, GA
05.2015 - 12.2020
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Complied with operational standards and OSHA regulations.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Organized and participated in monthly on-site meetings with staff
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Ensured compliance with safety protocols, regulations and standards.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Assigned tasks and delegated responsibilities among team members.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Head Chef

BJ's Restaurant & Brewhouse
Tallahassee, FL
05.2013 - 04.2014
  • Trained kitchen workers on culinary techniques.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Monitored quality, presentation and quantities of plated food across line.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Ordered food supplies from vendors to maintain adequate stock levels.

Assistant Kitchen Manager

Romano's Macaroni Grill
Tallahassee, FL
03.2007 - 05.2013
  • Assisted with the hiring, training and supervision of kitchen staff.
  • Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
  • Monitored food cost percentages and labor costs to ensure budgetary goals were met.
  • Ensured compliance with all health and safety regulations in the kitchen area.
  • Coordinated scheduling of cooks and other kitchen personnel to meet restaurant needs.
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Conducted daily pre-shift meetings to review menu changes, special requests, and upsell opportunities with waitstaff.
  • Maintained a clean work environment by adhering to sanitation guidelines as required by law.
  • Performed regular audits of supplies used in preparation of meals to ensure freshness.
  • Evaluated employee performance regularly through observation of job duties during shifts.
  • Addressed any issues related to staffing shortages or overtime hours as needed.
  • Facilitated communication between front-of-house staff and back-of-house staff on a daily basis.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.

Education

High School Diploma -

Lawton Chiles High School
Tallahassee, FL
2003

Skills

  • Operations Management
  • Business Development
  • Strategic Planning
  • Revenue Generation
  • Team Building Practices
  • Staff Management
  • Staff Development
  • Operational Oversight
  • Conflict Management
  • Policy Enforcement
  • Customer Service
  • Leadership Skills
  • Decision-Making
  • Policies and Procedures
  • Staff Recruiting
  • Team Development
  • Employee Schedules
  • Facilities Maintenance
  • Safety Monitoring
  • Preventive Maintenance
  • Equipment Inspection
  • Budget Administration
  • Project Management

Timeline

Maintenance Manager

Whistle Express
09.2023 - Current

Area Manager

Magnolia Wash Holdings
05.2023 - 09.2023

Site Manager

Magnolia Wash Holdings / Whistle Express
01.2021 - 05.2023

Site Manager

Oasis Express Wash
05.2015 - 12.2020

Kitchen Manager

101 Restaurant & Lounge
05.2013 - 04.2023

Head Chef

BJ's Restaurant & Brewhouse
05.2013 - 04.2014

Assistant Kitchen Manager

Romano's Macaroni Grill
03.2007 - 05.2013

High School Diploma -

Lawton Chiles High School

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