Eric Jones
Altoona,PA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
SUBWAY®Restaurants
Altoona, PA
07.2013 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Server
Altoona Grand Hotel
Altoona, PA
04.2020 - 10.2020
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Bob Evans Restaurant
Altoona, PA
07.2016 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Associate of Business Administration - Business Administration
South Hills School of Business And Technology
Altoona, PA06-2017
Skills
- Loss Prevention
- Department Oversight
- Business Development
- Stock management
- Store Organization
- Customer Relations
- Operations Oversight
- Flexible Schedule
- Problem-Solving
- Attention to Detail
- Regulatory Compliance
- Shift Scheduling
- Budgeting and cost control
- Inventory counting
- Retail Operations
- Staff Supervision
Proficiency in computer programs
- Proficiency in computer programs such as Microsoft Words, Office, Excel ect.
- Video and picture editing
- Diverse in social media platforms
Timeline
Server
Altoona Grand Hotel
04.2020 - 10.2020
Server
Bob Evans Restaurant
07.2016 - 04.2020
Assistant Store Manager
SUBWAY®Restaurants
07.2013 - Current
Associate of Business Administration - Business Administration
South Hills School of Business And Technology
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