Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Eric Jones II

Mooresville,NC

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Grocery Stocker

Harris Teeter
08.2023 - Current
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Shift Leader

Five Guys Burger And Fries
11.2020 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Analyzed sales figures and identified areas for improvement.
  • Developed and implemented new processes and procedures to streamline operations.

Restaurant Team Member

Five Guys Burger And Fries
05.2019 - 11.2020
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Mooresville Senior High School
Mooresville, NC
05.2020

Skills

  • Unloading Procedures
  • Product Labeling Skills
  • Stock Rotation Guidelines
  • Pricing and Signage Updates
  • Task Prioritization
  • Attention to Detail
  • Cleaning and Sanitizing
  • Operations Support
  • Production Reporting
  • Production Scheduling
  • Equipment Troubleshooting
  • Customer Service Management
  • Shift Paperwork Completion

Additional Information

I attended Automotive classes in High School and passed.

Timeline

Grocery Stocker

Harris Teeter
08.2023 - Current

Shift Leader

Five Guys Burger And Fries
11.2020 - 06.2023

Restaurant Team Member

Five Guys Burger And Fries
05.2019 - 11.2020

High School Diploma -

Mooresville Senior High School

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Eric Jones II