Eric Jordan
Clarksville,TN
Summary
With 16 years of service in the United States Military (Army), I have successfully completed the Basic Leaders Course, Advanced Leaders Course, and Senior Leader Course. My area of expertise lies in serving as a Signal Support Systems Supervisor, with extensive proficiency in advanced signal, IT, and Information Systems equipment. I possess significant experience in operating both independently and within team and staff environments.
In addition to my primary role, I have also fulfilled the responsibilities of a US Army recruiter, acquiring valuable experiences in marketing, processing, and sales. These experiences have not only contributed to honing my social skills but have also expanded my knowledge and abilities.
I have completed 80% of a Bachelor's of Science degree in Cyber Management Policy, gaining a wealth of knowledge in the IT and cybersecurity field. Moreover, I have obtained Security Plus certifications and I am currently pursuing entry-level certifications such as CCSP and Network Plus.Edit or add your own
Overview
20
20
years of professional experience
Work History
25U Signal Support Systems Specialist
US Army
Fort Campbell, Kentucky
03.2009 - Current
- Provided guidance and direction to junior members of the team regarding technical aspects of their duties.
- Researched new technologies that could improve operational efficiency of the system.
- Ensured compliance with applicable regulations when installing or maintaining communication networks.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Fostered a positive work environment by recognizing individual achievements.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Created detailed reports on employee performance metrics for senior leadership review.
- Monitored workflow processes and identified areas of improvement.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Coached and mentored individuals on professional development goals.
- Analyzed data to make decisions related to personnel management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Maintained a comprehensive inventory of all IT assets across the organization's network infrastructure.
- Provided technical support on security related issues and assisted users in resolving them.
Machinist
Versatech Inc
Export, Pennsylvania
01.2005 - 08.2007
- Used grinding equipment for finishing surfaces and sharpening cutting edges on machined parts.
- Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
- Drilled holes in parts using drill presses.
Education
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland - College Park
College Park, MD01-2026
High School Diploma -
Hempfield Area Senior High School
Greensburg, PA08-2006
Skills
- Software Installation
- Satellite Communications
- Information Security
- Network Administration
- Equipment Calibration
- Network configuration
- Mobile Device Management
- Signal training and reporting
- Hardware Installation
- Task Prioritization
- Verbal and written communication
- Network status monitoring
- Troubleshooting and assistance
- Signal support systems installation
- Specialized Testing Equipment
- Blueprint and Schematic Reading
- Adaptability
- Stress Tolerance
- Excellent Communication
- Decision-Making
- Employee Development
- Staff Management
- Customer Service
- Positive Attitude
- Work Planning and Prioritization
- Disaster Recovery Planning
- Configuration Management
- Performance Optimization
- Advanced troubleshooting
- Power Distribution
- Situational Awareness
- Personnel Management
- Stress Management
- Verbal Reports
- Communications Equipment Operation
- Written Communication
- Time Management
- Organizational Skills
- Team building
- Professionalism
- Attention to Detail
- Reliability
- Self Motivation
- Multitasking
Timeline
25U Signal Support Systems Specialist
US Army
03.2009 - Current
Machinist
Versatech Inc
01.2005 - 08.2007
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland - College Park
High School Diploma -
Hempfield Area Senior High School
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