Melissa Joslin
Team Lead Disability Advocate
New Braunfels,TX
Summary
Charismatic brand ambassador with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about consumer products and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consumer Engagement Ambassador
Monster Energy Drink
2023.07 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Established positive relationships with local business owners, leveraging those relationships to secure sales.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Maintained clean, organized and professional work environment.
- Communicated product value, quality, and style to educate and entice potential customers.
Merchandiser
Capital Reyes
2022.02 - 2022.12
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
Curbside Shopper
Walmart
2021.02 - 2021.12
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's vehicles.
- Provided product advice to customers to help select most suitable items for individual needs.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service and organizing strategies.
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Texas State University
San Marcos, TX12.2024
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Adobe Systems Adobe Creative Cloud
- Google Docs
- Train Employees
- Coordinate Events
- Vendor Relationships
- Critical Thinking
- Strategic Planning
- Creative Strategies
- Advertising Techniques
- Corporate Social Responsibility
Certification
- Hootsuite Platform Certification - Credential ID 67901645
- Social Media Marketing - Hootsuite Credential ID 68756277
Timeline
Consumer Engagement Ambassador
Monster Energy Drink
2023.07 - Current
Merchandiser
Capital Reyes
2022.02 - 2022.12
Curbside Shopper
Walmart
2021.02 - 2021.12
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Texas State University
- Hootsuite Platform Certification - Credential ID 67901645
- Social Media Marketing - Hootsuite Credential ID 68756277
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