ERIC J. ROTH
La Grange,IL
Summary
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Southwest Airlines
04.2005 - Current
- Represent the “Southwest Spirit” by delivering exceptional customer service and participating in annual “Day in the Field” initiatives.
- Recognized through numerous customer and peer commendations for service excellence and professionalism.
- Ensure the comfort, safety, and security of all passengers through proactive in-flight monitoring and emergency readiness.
- Collaborate with corporate leadership to communicate frontline insights and support cost-efficiency initiatives.
Lead Flight Attendant
ATA Airlines
04.2003 - 04.2005
- Promoted to Lead Flight Attendant, managing in-flight teams and overseeing pre-flight safety compliance.
- Selected to support charter operations involving the transportation of U.S. military personnel, ensuring their secure and efficient deployment.
- Delivered safety briefings, coordinated crew duties, and maintained adherence to FAA regulations.
Ramp Service Agent / Operations Supervisor
United Airlines
06.1997 - 03.2003
- Handled the loading and unloading of baggage, cargo, and mail with a focus on efficiency and care.
- Promoted to Supervisor, leading a team responsible for fueling, deicing, and aircraft turnaround operations.
- Played a key role in maintaining operational integrity during irregular operations, demonstrating strong teamwork and crisis management skills.
Education
Business Management, Computer Systems
Moraine Valley Community College
Palos Hills, IL01-2008
Flight Training - Aviation Flight School And Safety
Westwind Aviation Academy
Phoenix, AZ11-1998
High School Diploma -
Lemont High School
Lemont, IL06-1997
Skills
- Customer engagement
- Dedicated work ethic
- Detail-oriented approach
- Emergency response professional
- Effective team engagement
- Hospitality service expertise
- Safety protocol adherence
- Effective leadership skills
- Strategic issue analysis
- Aviation safety management
- Composed in high-stress situations
- Knowledge of aviation regulations
- Proficient in organization techniques
Timeline
Flight Attendant
Southwest Airlines
04.2005 - Current
Lead Flight Attendant
ATA Airlines
04.2003 - 04.2005
Ramp Service Agent / Operations Supervisor
United Airlines
06.1997 - 03.2003
Business Management, Computer Systems
Moraine Valley Community College
Flight Training - Aviation Flight School And Safety
Westwind Aviation Academy
High School Diploma -
Lemont High School
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