Eric J Santiago
New York,USA
Summary
With over 15 years of experience in property management, highly qualified professional excelling in providing leadership and executing operations for multiple rental properties. Strong background in general management and contractor supervision equipping with outstanding administrative capabilities. Highly focused on initiatives prioritizing cost efficiency and bottom-line financial performance, while delivering quality service meeting the needs of tenants. Expertise lies in negotiating successful service contracts to ensure cost-effective compliance across multiple projects. Thorough understanding of tenant/landlord laws and guidelines, assertive in pursuing collections when necessary.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Manager
N.E.R.V.E., INC
05.2022 - Current
- Negotiated vendor contracts to reduce operational costs while maintaining quality services.
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Streamlined task delegation, resulting in improved operational efficiency.
- Addressed tenant complaints efficiently by generating work orders and coordinating necessary repairs.
- Supported budget preparation and allocation by analyzing expenses.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted move-out inspections with tenants to assess repair needs and prepare vacant unit for rental.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Prepared lease agreements, packaged to ensure compliance with local regulations, and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff and vendors to ensure the timely completion of repairs, minimizing downtime for tenants, and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Assisted in legal proceedings for non-payment disputes and holdover cases.
- Created preventative maintenance strategies to extend building system longevity, and minimize expensive, urgent fixes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Coordinated with the legal team to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Prepared and ordered quarterly janitorial and handyman supplies for all properties.
- Attended board meetings each month and created comprehensive building report.
Property Manager
NHE Management LLC
11.2019 - 11.2021
- Managed portfolio comprised of 15 buildings: 3 luxury buildings, 9 rent-stabilized buildings, and 3 affordable housing buildings.
- A total of 441 units.
- Handled resident complaints, and expedited maintenance requests.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation, and general maintenance.
- Reviewed and approved supply orders request.
- Inspected properties once a week to identify deficiencies and schedule repairs.
- Inspected units when needed to address repairs, and ensure the unit was in good condition.
- Reviewed and approved invoices for payments.
- Inspected and prepared vacant units for rental.
- Coordinated move-in and move-out with tenants and superintendents.
- Collected and submitted the required documents to cure violations in a timely manner.
- I attended housing court when needed.
- Prepared and submitted incident reports when needed.
- Prepared payroll once a week.
- Interviewed and hired maintenance personnel.
- Supervised vendors and maintenance staff.
- Prepared and submitted monthly reports regarding violations, repairs, vacant units, and pending issues for the assigned portfolio.
- Assisted in preparing the yearly budget.
Property Manager
PRC Management Corp LLC
05.2016 - 10.2019
- Managed a portfolio of 19 residential affordable housing buildings, totaling 700 units.
- Conducted monthly building inspections, and scheduled work accordingly when needed.
- Conducted yearly apartment inspections.
- Generated work order and scheduled work accordingly.
- Reviewed inventory supplies with superintendents, and placed quarterly supply orders for the buildings.
- Reviewed and approved invoices for payments.
- Obtained and evaluated estimates for contract services.
- Supervised, evaluated, and hired maintenance staff personnel.
- Prepare vacant units for rental.
- Followed up on the tenant's complaints and work orders.
- Prepare buildings for REAC, HDC, and bank inspections.
- Prepared and collected the required documents to cure violations in a timely manner.
- I attended housing court and hearings when needed.
- Prepared monthly reports regarding violations, apartment inspections, vacant units, and building issues.
- Oversee operations and financial functions of the portfolio.
- Assisted the accounting department in preparing the yearly budget.
- Prepared weekly payroll.
- Hired and supervised vendors.
Property Manager
Liberty Place Property Management
12.2010 - 12.2015
- Managed a portfolio of 17 residential rental properties, with mixed-use retail and commercial.
- A total of 415.
- Managed tenant relations, coordinated requests for repair and maintenance, and addressed other tenant concerns.
- Generated work orders for all repair requests and ensured that work was completed in a timely manner.
- Reviewed and approved all purchase orders.
- Conducted formal site inspections as required, in compliance with established standard operating policies and procedures.
- Responsible for employee administration, including performance measurement, salary reviews, setting goals, and motivating subordinates to meet goals.
- Supervised unit turnover and make-ready procedures to reduce rent losses from vacancies.
- Attended landlord and tenant court for non-payments and holdovers.
Property Manager
GFI Management
03.2004 - 07.2010
- Managed a portfolio of 6 residential rental buildings and 1 cooperative property
- Total of 310 units
- Attended landlord and tenants court, dispositions - insurance matters, and board meetings
- Prepared Manager Building Report for monthly board meetings
- Assisted Regional Manager prepare yearly budget for properties and monitored the buildings budget
- Negotiated contracts for services and obtained bids from contractors for jobs to be awarded
- Interviewed new hires, supervised building maintenance staff, evaluated all personnel performance and prepared payroll
- Conducted monthly inspections of all properties for cleanliness and for safety and ensured work orders are completed and updated in the Yardi system
- Complied with all violations and follow up to have same removed in a timely manner
Site Property Manager
SFDS Development Corp
12.1993 - 12.2003
- Managed a portfolio of 15 buildings, all tax credit units (LIHTC).
- A total of 350 units.
- I attended housing court when needed.
- Contractor and vendor screening, and supervision.
- Certified tenants once a year.
- Generated monthly building reports regarding work orders, stipulations, violations, rent collection, court cases, and maintenance issues.
- Generated work order requests and scheduled work accordingly.
- Performed yearly unit inspections.
- Conducted monthly building inspections
Education
New York Department of HPD Education
Institute of Real Estate Management Education
Ross Business Development Inc.
N.Y Real Estate Institute
Skills
- Yardi Voyager
- Problem Solving
- Time Management
- Bilingual-Spanish
- Microsoft Office Word
- Microsoft Office Excel
- Leadership
- Computer proficiency
- Paychex
- Contract Negotiation
- Team Player
- SiteCompli
- Communication
- Work Ethic
- Real Page
- Customer Service
- Self-Motivation
- Basic Bookkeeping
- Violations Removal
- Multitasking
Certification
- Residential Property Management Building Systems
- Managing Nonprofit Housing
- Managing Real Estate Maintenance Operations
- Fair Housing Training
- Basic Budgeting Accounting for Real Estate Managers
- Local Law Compliance Training Owners
- Advance Property Management Techniques
- Income Determination & Eligibility Verification
- HUD Lead Safe Working Practices
- Residential Selection & Waiting List Management
- Property Management
Timeline
Property Manager
N.E.R.V.E., INC
05.2022 - Current
Property Manager
NHE Management LLC
11.2019 - 11.2021
Property Manager
PRC Management Corp LLC
05.2016 - 10.2019
Property Manager
Liberty Place Property Management
12.2010 - 12.2015
Property Manager
GFI Management
03.2004 - 07.2010
Site Property Manager
SFDS Development Corp
12.1993 - 12.2003
Institute of Real Estate Management Education
Ross Business Development Inc.
N.Y Real Estate Institute
New York Department of HPD Education