Eric Junker
Sebastian,FL
Summary
Dynamic professional with a proven track record in customer service and organizational skills, notably at Olive Garden, Cracker Barrel, Amazon, and Walmart. Excelled in enhancing customer satisfaction and streamlining operations, achieving exceptional guest satisfaction survey results. Key member of a management team that set hourly, daily, weekly, monthly and quarterly regional sales records at Cracker Barrel. Earned a 5 out of 5 teacher value-added rating in student growth and student achievement in third grade math. Skilled in team building and problem-solving, adept at driving continuous improvement and maintaining high standards in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Personal Shopper/E-Commerce Order Fulfillment
Walmart/Walmart.com
08.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Warehouse Order Picker
Amazon
12.2019 - 04.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
Restaurant Delivery Driver
DoorDash
04.2019 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Adult Education Instructor
TN Department of Labor and Workforce Development
06.2016 - 04.2018
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Utilized multimedia strategies to facilitate learning and increase student engagement.
- Conducted skills assessments to uncover performance gaps.
- Provided individual mentoring and special tutoring to struggling students.
Elementary School Teacher
West Carroll Special School District
07.2011 - 08.2016
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Taught core subjects of math, science, technology, and history.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
- Participated in after-school tutoring programs, offering individualized support for students struggling academically.
- Achieved a 5 out of 5 teacher value-added rating in both student achievement and student growth in third grade math, based upon the standardized test scores of 95 third grade students.
Special Education Teacher’s Assistant
West Carroll Special School District
04.2009 - 05.2011
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Restaurant Manager
Cracker Barrell Old Country Store
01.2007 - 08.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Bar Manager
Darden Restaurants Inc - Olive Garden
05.2004 - 12.2006
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained a perfect 100% health inspection score foe the bar area for my entire tenure.
Restaurant Manager
Ryan’s Family Steakhouse
05.2002 - 05.2004
- Effectively managed a busy buffet-style restaurant.
- Promoted from Fifth Manager to Operating Partner.
Education
Master Of Science - Education
University of Tennessee At Martin
MartinBachelor Of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TNTransferred - Liberal Arts And General Studies
University of Georgia
Athens, GASkills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Relationship Building
- Flexible Schedule
- Online Order Processing
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Verifying Order Accuracy
- Payment Processing
- Documentation And Reporting
- Brand Understanding
- Lift up to Number pounds
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team building
- Opening and closing procedures
- Analytical Thinking
- Processing payments
- Food safety and sanitation
- Active Listening
- Task Prioritization
- Interpersonal Communication
- Account Servicing
- Stock management
- Point of sale operation
- Written Communication
- Reliability
- Problem-solving abilities
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
Timeline
Personal Shopper/E-Commerce Order Fulfillment
Walmart/Walmart.com
08.2021 - Current
Warehouse Order Picker
Amazon
12.2019 - 04.2021
Restaurant Delivery Driver
DoorDash
04.2019 - 04.2021
Adult Education Instructor
TN Department of Labor and Workforce Development
06.2016 - 04.2018
Elementary School Teacher
West Carroll Special School District
07.2011 - 08.2016
Special Education Teacher’s Assistant
West Carroll Special School District
04.2009 - 05.2011
Restaurant Manager
Cracker Barrell Old Country Store
01.2007 - 08.2009
Bar Manager
Darden Restaurants Inc - Olive Garden
05.2004 - 12.2006
Restaurant Manager
Ryan’s Family Steakhouse
05.2002 - 05.2004
Master Of Science - Education
University of Tennessee At Martin
Bachelor Of Science - Recording Industry Management
Middle Tennessee State University
Transferred - Liberal Arts And General Studies
University of Georgia
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
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