Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Timeline
Generic

Eric Kambach

Fairfax,VA

Summary

I consider myself an initiative-taking, creative, curious, and purposeful wordsmith committed bringing your story to life. I bring a five-year history of generating relevant online and print copy, coupled with three years of journalism and a fifteen-year record of strong analytical and problem-solving skills. I am passionate about accuracy and driving continuous improvement towards accomplishing every mission.

Overview

7
7
years of professional experience

Work History

Wine Supervisor

Total Wine & More
09.2020 - Current
  • Study company's growing wine portfolio and train service staff on wines to maximize and maintain stellar reputation for service.
  • Assist customers in selecting wines based on personal taste, budget, and occasion requirements, contributing to higher customer satisfaction rates.
  • Handle questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Set up wine tastings and lead wine classes of up to 30 customers to further educate customers and promote special offerings.
  • Develop SMART plans towards improving specific category sales numbers.
  • Crosscheck, receive and process deliveries while adhering to guidelines regarding fragile vintages, damaged products, and expired products and maintaining accurate inventory.

Copywriter & Editorial Subcontractor

SteppeMedia LLC
07.2021 - 03.2023
  • Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
  • Optimized content using SEO best practices.
  • Collaborated with internal and external partners to understand copy needs from concept development to delivery of the final product.
  • Presented copy concepts and final deliverables to internal team and project stakeholders.
  • Revised copy based on feedback from project stakeholders.
  • Reviewed and edited final copy for accuracy and to correct grammar errors.

Marketing & Admissions Associate

Divine Mercy University
06.2018 - 03.2020
    • Managed university blog and created social media and email content, increasing online visibility by 25%.
    • Collaborated with faculty, students, and staff to understand copy needs from concept development to final production.
    • Designed business appointment cards for the Institute for the Psychological Sciences.
    • Created SOP for lead data entry, distribution, and application processes.
    • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
    • Answered phones, called prospects and handled initial email contacts for applicants to masters, doctoral and certification programs.

Education

Bachelor of Arts - English

Virginia Tech
Blacksburg, VA
12-2010

Skills

  • Copywriting
  • Journalism
  • SEO Content Writing
  • Social Media Management
  • Creative Branding
  • Copy Editing
  • Digital Marketing
  • Research & Analysis
  • Customer satisfaction
  • Critical thinking
  • Problem-solving abilities
  • Collaboration and teamwork
  • Attention to detail

Accomplishments

  • Increased university's online visibility by 25% through blog, email and social media strategies.
  • Exposed the shortcomings and lengthy response times of Fauquier County first responders through Fauquier Times articles.
  • Published in NoVA Bards Anthology of Northern Virginia Poetry, 2019, 2020, 2021, 2023, and 2024 editions.

Volunteer Work

Bottling/packaging volunteer, Old Bust Head Brewery

Call intake volunteer, California Coast Detox & Rehabilitation

Timeline

Copywriter & Editorial Subcontractor

SteppeMedia LLC
07.2021 - 03.2023

Wine Supervisor

Total Wine & More
09.2020 - Current

Marketing & Admissions Associate

Divine Mercy University
06.2018 - 03.2020

Bachelor of Arts - English

Virginia Tech

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