ERIC KAY

• Plans, organizes, directs and controls the activities of 3 Markets for the Operations function of the company in regard to coverage from Panama to Mobile. Supervise operations staff and keep employees and subcontractors compliant with company policies and procedures and safety standards
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Streamline operations and production through accountability efforts aimed to reduce time cost and increase revenue market share by 30%.
• Conducted regular reviews of operations procedures, identifying areas for potential improvement or optimization opportunities as needed.

Supervise daily operations to provide best overall customer satisfaction.

•Manage daily projects of 22-35 per day .

•Supervise work teams. Provide support when needed to keep workflow even.

•Identify potential issues and take corrective action with minimal delays.

•Design and estimate projects creating best overall result for customer satisfaction.

•Purchase materials and supplies. Keep inventory costs at minimum.

•Review and react to all customer feedback.

• Negotiate contracts with vendors, ensuring favorable terms that supported long-term operational success in competitive market landscape.

• Supervise day to day operations to provide optimal performance and satisfaction to stores, customers and installers.
• Manage daily production of 14 locations.
• Delegate work duties appropriately to obtain objectives
• Maintain installers through recruitment
• Build relationships with local Home Depot divisional and regional management, routinely visit and train specialty staff.
• Resolve quality and customer service problems quickly
• Manage inventory for their assigned areas
• Maintain safe and legal work environments on and off site
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.