Eric Kellum
Saugus,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
Patient Support Specialist
University Of Washington Medical Center
09.2021 - 01.2023
- Served as liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
- Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at facility.
- Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
Office Assistant
Michelin Headquarters
02.2020 - 09.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
Spam Analyst
BC Forward For Facebook
08.2016 - 02.2020
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Monitored web analytics tools, ensuring accurate tracking of website performance metrics.
- Analyzed social media data to inform content strategy, driving increased engagement on various platforms.
- Performed regular audits of tracking implementations across multiple platforms to ensure data quality and consistency.
- Evaluated customer data to identify and prevent fraudulent activities.
- Perform fraud and spam investigations using various data sources, identify product vulnerabilities and drive anti-abuse experiments to prevent abuse.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Content Review Analyst
BC Forward For Google
10.2014 - 08.2016
- Conducted thorough research on various topics, enabling accurate assessment of content relevance and appropriateness.
- Generated and maintained style guides to encourage consistent quality of content.
- Established and implemented workflows to streamline editing processes.
- Developed and maintained editorial standards for content.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Edited and reviewed content for grammar, spelling and punctuation.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Collaborated with graphics department to develop and implement visual elements such as mobile apps and websites.
Medical Receptionist
BHC Fremont Hosptial
10.2012 - 10.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Associate of Science - Nursing
Tacoma Community College
Tacoma, WA06.2033
Associate of Science - Nursing
Ohlone College
Fremont, CA06.2020
Skills
- Incident Reporting
- Security Guard License
- Effective Communication
- Medical Terminology
- Office Administration
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Patient confidentiality
- Healthcare industry understanding
- Critical Thinking
- Patient confidentiality
- Data entry proficiency
- Critical Thinking
Timeline
Security Officer
Allied Universal Security Services
09.2021 - Current
Patient Support Specialist
University Of Washington Medical Center
09.2021 - 01.2023
Office Assistant
Michelin Headquarters
02.2020 - 09.2021
Spam Analyst
BC Forward For Facebook
08.2016 - 02.2020
Content Review Analyst
BC Forward For Google
10.2014 - 08.2016
Medical Receptionist
BHC Fremont Hosptial
10.2012 - 10.2014
Associate of Science - Nursing
Tacoma Community College
Associate of Science - Nursing
Ohlone College
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