Summary
Overview
Work History
Education
Skills
Timeline
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ERIC KHOUNLO

Des Moines,IA

Summary

Emerging Technology | Business Intelligence | Database Design | Competitive Strategies | Advance Projects | Big Data Services Accomplished, collaborative analytic and business intelligence consultant professional with extensive expertise in reporting development, statistical analysis, data modeling, data testing, database design, data warehousing, database marketing, campaign management, competitive strategies, budgeting, forecasting, business analysis, risk analysis, and project management. Known for innovative problem-solver who can generate workable solutions.

Overview

23
23
years of professional experience

Work History

Advance Financial Analytical Risk Consultant - Home Mortgage/Pricing Finance

Wells Fargo Home Mortgage
04.2020 - 07.2023
  • Execute reports and analyses pertain to retail pricing to support risk and retail sales
  • Develop end-user-computing tools for reporting automation to include process and procedures
  • Deliver daily, weekly, and monthly reports to support Sales and Finance
  • Gather documentations to comply with audits of end-users computing tools
  • Provide ad hoc reports and analyses supporting business partners
  • Build data model to support reporting designs and developments
  • Create matrix to prioritize timely executions of routine operations and ad hoc requests
  • Perform extract, transform, and load data (ETL) into the retail finance database.

Analytical Consultant (contractor) - Home Mortgage/Remediation

Wells Fargo Home Mortgage
08.2019 - 11.2019
  • Developed data plan to identify impacted population to remediate issues
  • Created SQL and SAS codes to extract data from various databases to identify pains-point of likely impacted population
  • Presented findings to stakeholders to create win-win remediation between Wells Fargo and customers.

IT Consultant (contractor) - Business Intelligence/Information Technology

American Enterprise Group
05.2019 - 08.2019
  • Captured requirements to design database schema for the data warehouse for reporting analysis
  • Created data model and data quality test to migrate third party data to data warehouse
  • Developed matrix to reduce cycle time for reporting automation.

Sr. Quality Data Analyst - Risk Quality/Operational Excellence

General Dynamic Information Technology
04.2017 - 02.2019
  • Apply Capability Maturity Model Integration (CMMI) to perform analytical support to software quality process
  • Created baselines and statistical models to track quality of Software Development Life Cycle
  • Developed hypothesis to support research findings resulted in process improvements
  • Performed capability analysis to determine if the process is capable and repeatable
  • Documented analytical findings to comply with audit requirements.

Part-Time Sale Associate - Retail Sales

WALMART
02.2017 - 01.2019

Part-Time Consumer Directed Attendant Care - Provider

IOWA DEPARTMENT OF HUMAN SERVICES
07.2000 - 01.2019

Analytical Consultant (contractor) - Analytic/Customer Excellence

WELLS FARGO HOME MORTGAGE
03.2015 - 06.2015
  • Identified root cause of customer complaints recommending solutions to problems
  • Summarized research findings to achieve better customer excellence while reducing risks.

Analytical Consultant - Product Management

CDS GLOBAL
10.2013 - 08.2014
  • Developed predictive models and profile of customers to aid direct marketing initiatives
  • Established analytical processes resulted in reducing cycle time for repeatable analytical solutions
  • Performed quality testing reporting tools prior to launching new product enhancements.

Competitive Strategy Manager - Market Strategy/Sales and Marketing

MEDIACOM
05.2011 - 07.2013
  • Created strategic and tactical plans to aid customer retention and increase sales
  • Managed analytical and reporting analysis team improving accuracy of tracking market share
  • Designed and developed database to support sales increasing penetration rate in competitive markets.

Education

Attending Executive MBA courses - Management of Technologies

University of Phoenix
Denver, CO

Master of Science - Telecommunications, CIS

University of Denver
Denver, CO

Master's Certificate - Geographic Information Systems

University of Denver
Denver, CO

Bachelor of Arts - Economics

University of Iowa
Iowa City, IA

Toastmaster International Division Champion Speaker -

01.2015

Skills

  • SAS
  • Minitab
  • SPSS
  • R
  • GIS
  • Unix
  • Arc/Info
  • Affinium
  • Salesforce
  • Dun & Bradstreet

Timeline

Advance Financial Analytical Risk Consultant - Home Mortgage/Pricing Finance

Wells Fargo Home Mortgage
04.2020 - 07.2023

Analytical Consultant (contractor) - Home Mortgage/Remediation

Wells Fargo Home Mortgage
08.2019 - 11.2019

IT Consultant (contractor) - Business Intelligence/Information Technology

American Enterprise Group
05.2019 - 08.2019

Sr. Quality Data Analyst - Risk Quality/Operational Excellence

General Dynamic Information Technology
04.2017 - 02.2019

Part-Time Sale Associate - Retail Sales

WALMART
02.2017 - 01.2019

Analytical Consultant (contractor) - Analytic/Customer Excellence

WELLS FARGO HOME MORTGAGE
03.2015 - 06.2015

Analytical Consultant - Product Management

CDS GLOBAL
10.2013 - 08.2014

Competitive Strategy Manager - Market Strategy/Sales and Marketing

MEDIACOM
05.2011 - 07.2013

Part-Time Consumer Directed Attendant Care - Provider

IOWA DEPARTMENT OF HUMAN SERVICES
07.2000 - 01.2019

Attending Executive MBA courses - Management of Technologies

University of Phoenix

Master of Science - Telecommunications, CIS

University of Denver

Master's Certificate - Geographic Information Systems

University of Denver

Bachelor of Arts - Economics

University of Iowa

Toastmaster International Division Champion Speaker -

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ERIC KHOUNLO