Eric Kieselhorst
Porter Ranch,CA
Summary
With over 30 years of experience in academic technology and media services, I am passionate about designing, implementing, and maintaining innovative and user-friendly solutions that enhance teaching and learning outcomes. I am currently the Director of Media and Technical Support Services at Mount Saint Mary's University, where I lead a department of 60+ staff and student employees across two campuses, and oversee all aspects of audio-visual technology, end user technical operations and support, call center, and digital signage.
In my current role, I leverage my skills in audio-visual, instructional design to design learning and event spaces for classrooms, theaters, and special events. I also assist and train faculty, staff, and students on how to effectively use academic technology, and provide them with timely and reliable support. In the last few years led the implementation and a university call center, and new Support Services ticketing systems. I am always looking for new ways to improve the quality and accessibility of our services, and to collaborate with other departments and stakeholders to advance the mission and vision of the university.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director, Media and Technical Support Services
Mount Saint Mary's University
07.2014 - Current
- Design, implement and maintain academic classroom technology in a pedagogically appropriate manner, with an eye towards making the technology as transparent to the user as possible
- With a department of 60+ employees across two campuses, maintain all audio-visual technology for classrooms, theaters and special events
- Assist and train faculty, staff and students with regards to academic technology
- Manage a team responsible for the strategy, implementation and administration of end user technical operations and support; a team which handles desktop support, workstation setup and configuration, as well as tasks such as software/hardware deployments and upgrades.
Director, Media Services
Mount Saint Mary's University
09.1992 - 06.2014
- Design, implement and maintain academic classroom technology in pedagogically appropriate manner, with eye towards making technology as transparent to users as possible.
- With department of 60+ employees across two campuses, maintain all audio-visual technology for classrooms, theaters and special events
- Assist and train faculty, staff and students with regards to academic technology.
Education
Master's degree - History
California State University, Northridge
Northridge, CA05.1992
BA - History
California State University, Northridge
Northridge, CA01.1989
Skills
- Audio-Visual Design
- AV control - Utelogy
- Instructional Design
- Help Desk Management
- Call Center
- Project Management
- Public Speaking
- Staff Management
Certification
- DSCE - Digital Signage Certified Expert - Digital Signage Experts Group
- Windows 10: Intune Device Management - LinkedIn
Public Presentations
- University Business Technology 2016:
Using the Cloud to Centralize, Virtualize and Manage Classroom Technology
- University Business Technology 2013:
Out of the Box, Into the Could: Software-Defined AV Has Broad and Positive Implications
Timeline
Director, Media and Technical Support Services
Mount Saint Mary's University
07.2014 - Current
Director, Media Services
Mount Saint Mary's University
09.1992 - 06.2014
Master's degree - History
California State University, Northridge
BA - History
California State University, Northridge
- DSCE - Digital Signage Certified Expert - Digital Signage Experts Group
- Windows 10: Intune Device Management - LinkedIn
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