Eric King
East Haven
Summary
Experienced, competent, dedicated, and hard working manager. Providing excellent customer service and food quality. Maintaining brand standards and food safety standards while working as a restaurant team to provide an exceptional guest experience and increased profitability. Customer orientated with good multitasking and time management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Department Manager
McDonald's
10.2018 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
People Department Manager
McDonald's
01.2017 - 10.2018
- Created crew schedules using programs provided
- Maintained human resources regulatory compliance with local, state and federal laws.
- Interviewed perspective applicants, completed onboarding paperwork and required HR training
- Created and followed up with training programs to ensure all staff are knowledgeable on products
Guest Service Manager
McDonald's
03.2016 - 01.2017
- Assigned and delegated front of house cleaning tasks and preventative maintenance duties
- Followed up with crew members to ensure all tasks completed daily/weekly/monthly
- Measured guest satisfaction via surveys and identify ways to improve guest experience
- Ensured front of house training was complete and all crew are able to answer any guest questions
Shift Manager
McDonald's
01.2014 - 03.2016
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Crew Member
McDonald's
07.2011 - 01.2014
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Eli Whitney Technical High School
Hamden, CT06.2011
Certification
- ServSafe: Food Protection Manager Certification, Valid through 03/08/2028
Timeline
Kitchen Department Manager
McDonald's
10.2018 - Current
People Department Manager
McDonald's
01.2017 - 10.2018
Guest Service Manager
McDonald's
03.2016 - 01.2017
Shift Manager
McDonald's
01.2014 - 03.2016
Crew Member
McDonald's
07.2011 - 01.2014
High School Diploma -
Eli Whitney Technical High School
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