ERIC KING
Reception
Hillside,IL
Summary
Motivated receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 6 year background. Recognized for exemplary time management, organization, prioritization and work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Receptionist
Hillside Logistics LLC
07.2014 - 03.2024
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Organized, maintained and updated information in computer databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Veterans Distribution Of Chicago
07.2014 - 03.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Gordon Technical High School
Chicago, IL 05.2001 -
Skills
Organizational Skills
Punctual and Reliable
Problem-solving aptitude
Call Management
Mail distribution
Meeting Coordination
Attention to Detail
Multitasking
Call Answering and Routing
Customer/Client relations
Professionalism
Timeline
Receptionist
Hillside Logistics LLC
07.2014 - 03.2024
Customer Service Representative
Veterans Distribution Of Chicago
07.2014 - 03.2024
High School Diploma -
Gordon Technical High School
05.2001 -