Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC KING

Reception
Hillside,IL

Summary

Motivated receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 6 year background. Recognized for exemplary time management, organization, prioritization and work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Receptionist

Hillside Logistics LLC
07.2014 - 03.2024
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Organized, maintained and updated information in computer databases.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer Service Representative

Veterans Distribution Of Chicago
07.2014 - 03.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Gordon Technical High School
Chicago, IL
05.2001 -

Skills

Organizational Skills

undefined

Timeline

Receptionist

Hillside Logistics LLC
07.2014 - 03.2024

Customer Service Representative

Veterans Distribution Of Chicago
07.2014 - 03.2024

High School Diploma -

Gordon Technical High School
05.2001 -

Similar Profiles

CREATE PROFILE
ERIC KINGReception