Eric Kinkela
Summary
As an IT Project Manager, I lead cross-functional teams to execute IT projects aligning with organizational goals, achieving a 25% reduction in travel expenditures through resource optimization. I effectively manage project scope, schedule, budget, and resources, utilizing Agile methodologies for adaptive development. Through risk assessments and mitigation strategies, I ensure smooth project execution while communicating project status and issues to stakeholders. I foster collaboration among team members and coordinate with vendors to procure necessary resources, ensuring compliance with regulatory standards throughout project execution. Additionally, I've successfully negotiated multimillion-dollar contracts and led global software upgrades, exemplifying my expertise in managing complex IT initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Project Manager
Insight
02.2022 - Current
- Achieved a 25% reduction in employee travel expenditures through strategic optimization of resource allocation.
- Lead cross-functional teams in the planning, execution, and delivery of IT projects, ensuring alignment with organizational goals and objectives.
- Manage project scope, schedule, budget, and resources effectively throughout the project lifecycle.
- Utilize Agile methodologies to facilitate iterative development and enhance project adaptability to changing requirements.
- Conduct risk assessments and develop mitigation strategies to minimize project risks and ensure smooth project execution.
- Communicate project status, issues, and risks to stakeholders through regular status reports, meetings, and presentations.
- Foster a collaborative team environment, encouraging open communication and knowledge sharing among team members.
- Coordinate with vendors and third-party service providers to procure necessary resources and services for project implementation.
- Ensure compliance with regulatory requirements, industry standards, and organizational policies throughout project execution.
IT Manager - Operations and Service Desk
Insight
03.2020 - 02.2022
- Managed and monitored all inbound incidents and service requests for endpoint infrastructure support within a structured IT enterprise environment at customer locations.
- Oversaw work activities including user support, system upgrades, deployments, and maintenance of hardware devices, ensuring seamless IT operations.
- Ensured the delivery of world-class IT services to approximately 700 customers at Detroit Metro and Willow Run Airports.
- Led a team of 3 Engineers and 4 Helpdesk technicians, providing direction, guidance, and support to achieve departmental goals and objectives.
- Successfully improved SLAs to exceed contract expectations, resulting in enhanced service delivery and customer satisfaction.
- Increased overall customer satisfaction within the Airport Authority by more than 10% through proactive problem-solving and effective service delivery strategies.
IT Manager – Engineering & Design Applications
BorgWarner Inc.
03.2012 - 09.2019
- Managed applications, hardware, change management, and continuous improvement strategies for the Engineering and Design groups globally.
- Established best practices and set global software standards, ensuring compliance throughout the organization.
- Reviewed and negotiated licensing contracts, leveraging license volume and usage amounts.
- Initiated and implemented automated software package development, reducing wait time and resources by over 50%.
- Successfully negotiated a $1.3 million global software contract, saving more than $300K over 3 years.
- Supervised 8 global Engineering & Design analysts across multiple regions.
- Managed licensing upgrades and support for Catia, Autodesk, Creo, NX, and Autodesk applications for various business units within BorgWarner.
- Led the upgrade of BorgWarner facilities in France and Germany from Teamcenter 8 to Teamcenter 10.
- Acted as the Business Relationship Manager (BRM) for Engineering & Design applications for three sites
Education
Master of Management - Business Management
Walsh College of Accountancy And Business Administration
Troy, MI06.2018
Bachelor of Arts - Business Administration For Information Technology
Walsh College of Accountancy And Business Administration
Troy, MI06.2013
Skills
- Risk Management
- IT Infrastructure Management
- Data Analytics
- Project Management
- Cross-Functional Collaboration
- Processes and procedures
- Scope Management
- Budgeting and forecasting
- Stakeholder Management
- Client Relations
- Conflict Resolution
- Continuous Improvement
Certification
- Information Technology Infrastructure Library (ITIL Foundation)
- Lean Six Sigma Green Belt
- Certified Scrum Master
Timeline
IT Project Manager
Insight
02.2022 - Current
IT Manager - Operations and Service Desk
Insight
03.2020 - 02.2022
IT Manager – Engineering & Design Applications
BorgWarner Inc.
03.2012 - 09.2019
Master of Management - Business Management
Walsh College of Accountancy And Business Administration
Bachelor of Arts - Business Administration For Information Technology
Walsh College of Accountancy And Business Administration
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