Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Eric Knight

Moreno Valley,CA

Summary

Resourceful Support Engineer with 10+ years of service looking for a challenging career opportunity to fully utilize my training and skills, while making a significant contribution to the company’s success.

Overview

16
16
years of professional experience

Work History

Advanced Support Engineer 2

Stefanini Group
Moreno Valley, CA
09.2021 - Current
  • Remote Customer service for many point of sales systems
  • Troubleshooting software
  • Assessed code during testing stage to determine potential glitches and bugs.
  • SQL, Servicenow, VMware, Azure, and Active Directory

Junior Web Developer

Alambda Systems
San Antonio, TX
02.2021 - 07.2022
  • Maintained strong skill set in various technologies to update, optimize and rectify issues with corporate website.
  • Considered localization, scalability and ease of maintenance in solutions.
  • Designed effective interfaces technologies, frameworks and libraries such as HTML, CSS and XML.
  • Utilized skills in JavaScript and Object-Oriented Programming to develop high-impact web pages.

Help Desk Engineer

Jawa Technologies
Ontario, CA
07.2020 - 08.2021
  • Recorded help desk calls by documenting issues, solutions and closing tickets.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.

Data Analyst

AMG Tech Support
Moreno Valley, CA
11.2019 - 07.2020
  • Help clients with a wide variety of technical issues
  • Fix Bugs
  • Provided technical support for existing reports, dashboards or other tools.
  • Solicited feedback and validation from business and technical team stakeholders.

Computer Technology Specialist

U.S. Army
Moreno Valley, CA
08.2007 - 09.2014
  • Trained users to operate and manage hardware and software.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting techniques
  • SQL, Html, Javascript, and Active Directory

Education

Associate of Science - Computer Science And Programming

ITT Tech
San Bernardino, CA
08.2006

Skills

  • Customer Service
  • Front-End Skills: HTML, CSS
  • Azure, Active Directory, Tableau
  • Zendesk, Helix, and Servicenow
  • Agile Software Development
  • Database Programming and SQL
  • Version Control Systems: Git, Github
  • Javascript Libraries and Frameworks

Timeline

Advanced Support Engineer 2

Stefanini Group
09.2021 - Current

Junior Web Developer

Alambda Systems
02.2021 - 07.2022

Help Desk Engineer

Jawa Technologies
07.2020 - 08.2021

Data Analyst

AMG Tech Support
11.2019 - 07.2020

Computer Technology Specialist

U.S. Army
08.2007 - 09.2014

Associate of Science - Computer Science And Programming

ITT Tech

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Eric Knight