Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Knuckles

Knoxville,TN

Summary

I have proven track record in enhancing customer satisfaction and loyalty, notably at Under Armour, through exceptional service and relationship building. I am skilled in problem-solving and time management, adept at fostering positive customer experiences and teamwork. I have demonstrated an ability to exceed sales goals, with a flexible approach to work schedules and a commitment to reliability. I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. I am a motivated sales associate with extensive customer service and sales experience. I am outgoing and will bring a respectful and professional atmosphere to the work place if given the chance.

Overview

1
1
year of professional experience

Work History

Sales Associate

Under Armour
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Casey's Gas Station
05.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Adult Caregiver

Client Community Services Inc.
05.2023 - 08.2023
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
  • Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
  • Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
  • Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
  • Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
  • Provided transportation assistance for medical appointments or other errands as necessary.
  • Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.

Education

BBA - Marketing

Johnson University
Knoxville, TN
12.2025

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Flexible Schedule
  • Reliable and punctual

Timeline

Sales Associate

Under Armour
11.2023 - Current

Cashier

Casey's Gas Station
05.2023 - 08.2023

Adult Caregiver

Client Community Services Inc.
05.2023 - 08.2023

BBA - Marketing

Johnson University

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Eric Knuckles