Summary
Overview
Work History
Skills
Timeline
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Eric Kolacinski

Yuma,AZ

Summary

Dynamic and results-oriented professional with a proven track record at Apple Inc, excelling in customer satisfaction and technical support. Skilled in multitasking and problem-solving, I significantly enhanced team efficiency and customer retention. Expert in software proficiency and fostering client rapport, I consistently meet performance goals through innovative solutions and effective collaboration.

Overview

10
10
years of professional experience

Work History

Life Services Consultant

MassMutual
Springfield, US
07.2024 - Current
  • Assisted customer with loan and dividend requests
  • Provided customer support with all inquiries related to life insurance policies
  • Worked through multiple systems at once to assist clients needs

Technical Advisor

Apple Inc
05.2015 - 06.2024
  • Provided Tier 2 support, addressing customer issues via phone, email, and chat.
  • Elevated customer satisfaction through effective problem-solving techniques.
  • Aided colleagues in reducing their average handling time, enhancing overall team efficiency.
  • Answered customer questions via social media channels.
  • Handled customer requests for a supervisor, took escalated cases to help diffuse escalated customer situations.

Skills

  • Multitasking
  • Prioritization
  • Customer experience
  • Software proficiency
  • Problem-solving
  • Collaboration
  • Team dynamics
  • Independent work
  • Troubleshooting
  • Time management
  • Collaborative mindset
  • Creative solutions
  • Client rapport
  • Data entry
  • Product training
  • Customer retention
  • Listening skills
  • Tech-Savvy
  • Service scheduling
  • Service recommendations
  • Technical support
  • Customer service
  • Call center operations
  • Performance goals
  • Conflict resolution
  • Computer skills

Timeline

Life Services Consultant

MassMutual
07.2024 - Current

Technical Advisor

Apple Inc
05.2015 - 06.2024

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Eric Kolacinski