Eric Kowatch
Grand Rapids,MI
Summary
Hardworking and collaborative individual with talents in personal and professional environments. Experienced and developed laborer known for safely and effectively completing tasks. Respectful, punctual employee with ability to multitask. Authorized to work in the US for any employer
Overview
3
3
years of professional experience
Work History
Server
Licari's Sicilian Pizza Kitchen
Grand Rapids, MI
08.2021 - 01.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Kitchen Staff Member
Longhorn Steakhouse
Grand Rapids, MI
02.2020 - Current
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Prepared and expedited food orders to support waitstaff and other team members
- Maintained composure and work quality while under stress
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Maintenance Technician
Lukeman Property Management
Kalamazoo, MI
04.2019 - 07.2019
- Managed available parts, tools and materials inventory to maintain prompt response capability
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Inspected and tested machinery and equipment to diagnose malfunctions
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
- Installed replacement parts and components as well as entire systems
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment
- Maintained cleanliness of buildings and property
- Used power and hand tools to complete repairs to building systems
- Inspected fire extinguisher equipment to maintain safe environment for workers or residents
- Studied system requirements to order components and parts and perform acceptance tests
- Completed documentation for recordkeeping and customer use
- Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel
- Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
Maintenance Technician
Princeton Properties
Kalamazoo, MI
01.2019 - 03.2019
- Managed available parts, tools and materials inventory to maintain prompt response capability
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Finalized work on building systems by completing basic carpentry and other finish work
- Installed replacement parts and components as well as entire systems
- Maintained cleanliness of buildings and property
- Inspected fire extinguisher equipment to maintain safe environment for workers or residents
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
Kitchen Supervisor
Hangar Bar And Grill
Kalamazoo, MI
10.2018 - 03.2019
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Monitored food preparation, production and plating for quality control
- Set and oversaw weekly and special event menu plans
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Controlled food costs and managed inventory.
Education
Bachelor of Arts - General Studies
Western Michigan University
Skills
Verbal and written communication
Work station cleaning
Pantry restocking
Food safety measures
High-volume dining
Manual dexterity
Desktop Technical Support
Help Desk Operations
Wireless Networking
Peripheral maintenance
Helpdesk services
Data retention
Data recovery
Technical issues analysis
Desktop support
Mac systems
Software diagnosis
Operating system management
Hardware upgrades
Backup and recovery
Technical equipment inspection
Wireless area networking
Norton Antivirus software
PC component diagnostics
Network diagnostics
Technical Support
Microsoft Outlook
Windows 10
Framing knowledge
Power tool safety and operation
Worksite safety
Excellent Communication
MS Office
Maintenance and Repair
Multitasking Abilities
Analytical and Critical Thinking
Self-Motivated
Interpersonal Communication
Flexible and Adaptable
Customer satisfaction
Sales expertise
Product promotions
Merchandising
Approaching buyers
Collecting payments
Product recommendations
Product and service sales
Point of sale operation
Cultural Awareness
Attention to Detail
Social services
DSM-IV knowledge
Knowledge of medical and psychiatric terminology
Efficient under pressure
Compassionate
Analytical thinking
Installing equipment
Replacing parts
Ticket writing
System repairs
Preventive Maintenance
Changing tires
Electrical experience
Diagnostic skills
Operating air compressors
Optimizing engine performance
Electrical repair procedures
Hand and power tools
Customer Relations
Troubleshooting skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Licari's Sicilian Pizza Kitchen
08.2021 - 01.2022
Kitchen Staff Member
Longhorn Steakhouse
02.2020 - Current
Maintenance Technician
Lukeman Property Management
04.2019 - 07.2019
Maintenance Technician
Princeton Properties
01.2019 - 03.2019
Kitchen Supervisor
Hangar Bar And Grill
10.2018 - 03.2019
Bachelor of Arts - General Studies
Western Michigan University