Eric Lacy
Canton,MI
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
20
20
years of professional experience
Work History
Cross Store Import Sales Manager
LaFontaine Automotive Group
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel about Import vehicles, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with LaFontaine company sales personal
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new sales person/customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy, business planning, product raining
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and F&I profitability through coaching and training of sales personal out the Import vehicle lane
New Car Sales Manager
LaFontaine Volkswagen
11.2021 - 11.2022
- Improved overall customer buying experience to safeguard dealership revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations
Sales Consultant/Sales Closer
Meade Lexus Of Southfield
10.2020 - 09.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
New Car Sales Manager
Meade Lexus Of Southfield
09.2019 - 10.2020
- Improved overall customer buying experience to safeguard dealership revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
New Car Sales Manager
Meade Lexus Of Lakeside
08.2015 - 09.2019
- Improved overall customer buying experience to safeguard dealership revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Floor Manager
Meade Lexus Of Southfield
10.2013 - 08.2015
- Managed team of 12 employees to maintain smooth-running operations of Dealership sales floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, product knowledge, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, soft turn over approach and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Consultant
Victory Honda of Plymouth
01.2004 - 10.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Skills
- KPI Tracking
- Revenue Forecasting
- Lead Generation
- Profitability Optimization
- Sales Operation
- Client Relationship Management
- Staff Management
- Sales Reporting
- CRM Software
- Pipeline Management
- Sales Processes
- Continuous Improvements
Software Training
vAuto, Reynolds Ignite, CDK, Routeone, Eleads, Vin Solutions, Docupad System, Auto iPacket, Carwars, Dealer Daily, Kia Connect, Subarunet, VWHub, Honda IN, Out of State Title software-ITS/ DealerDoc USA, LLC
Timeline
Cross Store Import Sales Manager
LaFontaine Automotive Group
11.2022 - Current
New Car Sales Manager
LaFontaine Volkswagen
11.2021 - 11.2022
Sales Consultant/Sales Closer
Meade Lexus Of Southfield
10.2020 - 09.2021
New Car Sales Manager
Meade Lexus Of Southfield
09.2019 - 10.2020
New Car Sales Manager
Meade Lexus Of Lakeside
08.2015 - 09.2019
Floor Manager
Meade Lexus Of Southfield
10.2013 - 08.2015
Sales Consultant
Victory Honda of Plymouth
01.2004 - 10.2013
Similar Profiles
Reid JenksReid Jenks
Brand General Manager at LaFontaine Automotive GroupBrand General Manager at LaFontaine Automotive Group
Edunior AcevedoEdunior Acevedo
Service Advisor, Kia and Toyota at LaFontaine Automotive GroupService Advisor, Kia and Toyota at LaFontaine Automotive Group
Matthew SzablaMatthew Szabla
General Manager at LaFontaine Automotive GroupGeneral Manager at LaFontaine Automotive Group
Ted O'DellTed O'Dell
Customer Service Representative at LaFontaine Automotive GroupCustomer Service Representative at LaFontaine Automotive Group
Paula MaddenPaula Madden
LEO at University of Michigan School of Social WorkLEO at University of Michigan School of Social Work