Eric Laguna
Las Vegas,NV
Summary
Technologically skilled Network Administrator with three years of experience analyzing critical metrics and trends to investigate and resolve troubleshooting requests. Dedicated to leading detailed IT investigations and developing resources for technology management based on organizational and governmental expectations. Hands-on approach to fielding requests for service by documenting issue settlement to assist large-scale project maintenance. Detailed support for hardware and software assessment to maintain organizational project planning, performance and scale.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Communication Systems Specialist
Army Reserve
Las Vegas, NV
05.2024 - Current
- Installed and configured hardware, software, and peripheral components for users.
- Monitored system performance and troubleshot network connectivity issues.
- Managed user accounts and passwords in accordance with established policies.
- Developed and implemented security measures to protect data, networks, and systems from unauthorized access.
- Performed regular maintenance of servers, workstations, routers, switches, and other IT equipment.
- Provided technical support to end-users both remotely and onsite when required.
- Resolved complex application problems by researching solutions online or contacting vendors for assistance.
- Maintained accurate inventory records of all IT assets within the organization.
- Ensured compliance with organizational policies regarding data security standards.
- Implemented new technologies such as virtualization platforms to improve efficiency of operations.
- Configured firewalls to secure internal networks from external threats while allowing authorized traffic.
- Conducted research on emerging products, services, protocols, and standards in support of procurement efforts.
Network Communication Systems Specialist
Army Active Duty
El Paso, TX
08.2020 - 03.2024
- Troubleshooted hardware and software issues for users across multiple platforms.
- Developed and maintained documentation regarding systems architecture and related processes.
- Analyzed system performance metrics to identify areas for improvement and implemented solutions accordingly.
- Monitored server resources for utilization optimization.
- Created scripts to automate various administrative tasks.
- Implemented security policies in compliance with organizational standards.
- Utilized virtualization technologies such as VMWare to improve resource allocation efficiency.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with the development of new computer systems by providing input on design considerations based on user requirements.
- Performed data backups using advanced backup techniques such as disk imaging or cloning.
- Configured firewalls to ensure secure access to corporate resources while allowing legitimate traffic through.
- Deployed patches and updates in accordance with established change control procedures.
- Established accounts for users within the organization's Active Directory environment.
- Investigated potential security threats or breaches as they arose.
- Maintained up-to-date knowledge of technology trends in order to recommend appropriate upgrades when necessary.
- Mentored junior staff members on best practices in system administration.
- Interfaced with vendors to obtain information about products or services offered.
- Utilized [Area of expertise] expertise to develop strong IT solutions to drive productivity.
- Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
- Supported IT inspections based on internal and regulatory requirements.
Education
High School Diploma -
American Falls High School
American Falls, ID05-2017
Skills
- Virtualization Technologies
- Configuration Management
- Client Support
- Network Administration
- Systems Analysis
- Hardware Configuration
- Technical Troubleshooting
- System implementation
- IT service management
- Software Upgrades
- Cable Management
- Network configuration
Certification
- PM WIN-T CCE (V4)
- 10-HR OSHA Training for the Construction Industry
- Fiber Optics Installer
Languages
English
Professional
Spanish
Limited
Accomplishments
- Army Achievement Medal (2nd Award)/ /Army Good Conduct Medal (3rd Award)/ /National Defense Service Medal/ /Humanitarian Service Medal/
Timeline
Network Communication Systems Specialist
Army Reserve
05.2024 - Current
Network Communication Systems Specialist
Army Active Duty
08.2020 - 03.2024
High School Diploma -
American Falls High School