Eric LaPierre
Miami,FL
Summary
Seasoned Water Treatment Plant Operator offering 12 years of related experience. Skilled at installing, troubleshooting, and maintaining pumps and other mechanical equipment. Very mechanically inclined as a result of doing all of my own automotive repairs as well as home remodel / maintenance.
Overview
37
37
years of professional experience
Work History
Water Treatment Plant Operator
Miami-Dade Water and Sewer
Miami, FL
11.2011 - Current
- Monitored and adjusted water treatment plant operations in accordance with established procedures.
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Calibrated pumps and valves to regulate the flow of chemicals into the water supply system.
- Troubleshot operational issues involving mechanical components of the plant's systems.
- Provided training assistance to new operators entering the workforce.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Monitored chemical feed pumps to verify proper chemical dosage in treated water.
- Inspected water quality and levels and reported findings to supervisors.
- Prepared records of plant operations, material quantities and laboratory test results.
- Trained newly hired employees regarding plant equipment operation and industry standards.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Used SCADA system to maintain appropriate levels.
- Recorded operational data, personnel attendance or meter and gauge readings on specified forms.
- Collected and tested water and sewage samples using test equipment and color analysis standards.
Self
Self Employed
Miami, FL
10.1989 - Current
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Dismantled malfunctioning equipment for repair or replacement purposes.
- Reassembled repaired or replaced equipment according to manufacturer's specifications.
- Repaired irrigation systems including sprinkler heads, valves and pipes to ensure efficient water delivery.
- Ensured that all tools were properly maintained in good condition before use on each job site.
- Performed routine maintenance services such as oil changes and tire rotations.
- Replaced water pumps, radiators and hoses; repaired air conditioners.
- Installed new shocks and struts on vehicles according to manufacturer's specifications.
- Utilized hand tools including wrenches, pliers screwdrivers to repair automotive components.
- Reassembled engine components after repairs were completed.
- Followed safety procedures while working on cars.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Call Center Customer Service Representative
Miami-Dade County Government Information Center
Miami, FL
06.2005 - 11.2011
- Resolved customer issues in a timely manner.
- Adhered to all company policies and procedures related to customer service.
- Communicated courteously with customers by telephone, email, or chat systems.
- Updated existing customer information as needed in company databases.
- Worked collaboratively within a team environment to meet departmental goals.
- Documented all call information according to standard operating procedures.
- Participated in training sessions to stay current on changes in products and services.
- Demonstrated excellent listening skills while interacting with customers.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers regarding needs and addressed concerns.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
Fire Dispatcher
Miami-Dade County Fire Department
Miami, FL
09.2003 - 06.2005
- Monitored radio frequencies to ensure proper communication with fire units in the field.
- Maintained records of all calls received, including type of call, location, response time.
- Provided guidance to firefighters responding to emergency situations via radio or telephone.
- Coordinated resources between multiple agencies during multi-agency responses.
- Assessed incoming requests for service and determined most appropriate response.
- Communicated effectively with other public safety departments such as police or EMS.
- Ensured accuracy of data entry into computer systems used for tracking incidents.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Adhered strictly to established protocol regarding confidential information sharing.
- Documented any unusual circumstances or events that occurred during shift operations.
- Remained up-to-date on current policies, laws, regulations, and procedures relating to fire dispatching duties.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Energy Management Specialist
Florida Power & Light Company
Miami, FL
03.2000 - 09.2003
- Analyzed customer energy use data, identified areas of inefficiency, and developed custom solutions.
- Provided technical advice on energy conservation measures for customers seeking to reduce their environmental impact.
- Created comprehensive reports summarizing findings from energy audits and proposed recommendations for improvements.
- Coordinated with vendors and contractors to complete installations of upgraded equipment or systems.
- Assessed new technologies available in the market for potential use by customers.
- Advised customers on ways they could reduce their overall consumption levels through more efficient practices.
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
- Participated in training and other industry events.
- Traveled in assigned service territory to meet client needs.
Electric Meter Reader
Florida Power & Light Company
Miami, FL
09.1998 - 03.2000
- Read electric, water and gas meters in assigned areas to determine amount of usage; ensure accuracy of readings.
- Inspect and locate meters for tampering, damage or other anomalies; make necessary repairs.
- Record readings from meters accurately in the appropriate database system.
- Maintain accurate records of all activities related to meter reading operations including dates, times, locations and results obtained.
- Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
- Ensure that all necessary supplies are available for meter reading duties such as ladders, flashlights and protective clothing.
- Complete paperwork associated with each job such as time sheets, mileage logs and expense reports.
- Notify supervisors immediately if any suspicious activity is observed while performing meter reading duties.
- Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
- Participated in departmental safety meetings and attended awareness training offered to employees.
- Transferred daily collected data into [Software] on company computer.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Used equipment, techniques and tools for task completion.
- Gathered and evaluated data for validity, accuracy and completeness.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
Mechanic Assistant
Kendall Lawnmower Sales
Miami, FL
06.1995 - 09.1998
- Performed diagnostics and repairs on a variety of small engines, including lawn mowers, snow blowers, chainsaws and leaf blowers.
- Inspected parts for wear and damage using precision instruments.
- Tested repaired equipment to ensure proper performance.
- Replaced faulty or worn out components such as fuel lines, carburetors, pistons, rings, gaskets and spark plugs.
- Cleaned and lubricated parts with solvents or lubricants.
- Repaired electrical systems including wiring harnesses, ignition systems and switches.
- Provided customer service by answering questions about maintenance needs for small engines.
- Educated customers on the proper operation and maintenance of their small engine products.
- Followed safety protocols while performing repair work in the shop or at customer sites.
- Disassembled engines to gain access to defective parts for removal or repair.
- Checked all fluids levels before starting any repair process.
- Performed regular preventative maintenance tasks such as oil changes and filter replacements.
- Assisted other mechanics in more complex repairs when necessary.
- Used chemicals and high-pressure water systems to clean engines and equipment after repairs.
- Followed company and manufacturer guidelines for completing repairs.
- Kept workshop and bench area tidy and clean.
- Documented work performed on each piece of machinery to back up customer invoices.
- Kept tools clean, sharpened, maintained and put away after job tasks to keep shop in good working order.
- Managed parts inventory, order tracking and repair documentation by keeping detailed and accurate records.
- Used personal expertise and established troubleshooting and diagnostic procedures to identify issues and develop repair plans for various equipment.
- Read and utilized information from factory service manuals to complete work and test systems according to official procedures.
- Disassembled and reassembled engines in pressure washers, lawn mowers and other gas powered equipment based on repair needs.
- Conducted preventive maintenance and repaired small engines by lubricating parts, cleaning components and restoring damaged areas.
Education
Some College (No Degree) - Water Treatment Plant Operation
Sacramento State
Sacramento, CA10.2010
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Adjusting Chemical Levels
- System Monitoring
- Equipment Operation
- Chemical Handling
- Equipment Repairs
- Equipment Troubleshooting
- Preventive Maintenance
- Equipment Installation
- Troubleshooting and Diagnostics
- Parts Installation
- Mechanical Expertise
- Hand and Power Tools
- Safety Awareness
Timeline
Water Treatment Plant Operator
Miami-Dade Water and Sewer
11.2011 - Current
Call Center Customer Service Representative
Miami-Dade County Government Information Center
06.2005 - 11.2011
Fire Dispatcher
Miami-Dade County Fire Department
09.2003 - 06.2005
Energy Management Specialist
Florida Power & Light Company
03.2000 - 09.2003
Electric Meter Reader
Florida Power & Light Company
09.1998 - 03.2000
Mechanic Assistant
Kendall Lawnmower Sales
06.1995 - 09.1998
Self
Self Employed
10.1989 - Current
Some College (No Degree) - Water Treatment Plant Operation
Sacramento State
Some College (No Degree) -
Miami Dade College