ERIC LARA FIGUEROA
New York,NY
Summary
Hardworking and detail-oriented team player with strong organizational and problem-solving skills eager to secure entry-level software development position. Ready to help team achieve company goals and meet deadlines.
Overview
7
7
years of professional experience
Work History
Sales Assistance
H.D. Sheldon & Co.
07.2019 - 05.2021
- Managed the sales process from quoting to invoicing and shipment tracking, ensuring customer satisfaction and timely delivery.
- Processed purchase orders, liaised with suppliers, and expedited deliveries as needed.
- Communicated with vendors to expedite and fulfill customer orders.
- Used problem-solving and issue-resolution skills to promptly and successfully address issues on customer orders.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls and emails with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer orders and provided customers with updates on their order ETD and ETA.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained new personnel regarding company operations, policies, and services.
- Developed and updated databases to handle customer data.
Buyer
Plaza Provision Company
11.2017 - 12.2018
- Computed and created purchase orders to monitor stock levels.
- Communicated with carriers to arrange the transport of goods.
- Prepared detailed reports to highlight inventory levels, purchase orders, and discrepancies.
- Forecasted purchasing trends.
- Designed and implemented process improvements using automated spreadsheets to streamline inventory analysis and determine purchasing needs.
- Managed and maintained purchase orders and invoices.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Communicated with suppliers to manage discrepancies in invoicing and handle shortages, overages, or damages on purchase orders received.
Marketing Support
Plaza Provision Company
01.2017 - 11.2017
- Assisted Brand Manager in billing and auditing monthly contracts made by key accounts for main supplier
- Printed contracts and backups to compile marketing bill for supplier and prepared sales reports
- Ensured each promotion concept was billed to the main supplier
Accounts Receivable Clerk
Leaseway Of Puerto Rico Inc
11.2015 - 01.2017
- Safeguarded documents of customer invoices and payments to enable tracking history and maintain accurate records.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Developed and maintained positive relationships with clients to maximize collections.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Economist and Data Entry Assistant
Inteligencia Económica Y Legislativa Inc
08.2014 - 12.2014
- Conducted research, gathered and analyzed economic data, and assisted in the production of economic feasibility studies and presentations
- Maintained databases and records, and provided administrative support to economist
- Studied economic and statistical data.
Education
Master of Arts - Software Development
Southern New Hampshire University
Manchester, NH03.2023
Bachelor of Business Administration - Accounting
University of Puerto Rico - Cayey Campus
Cayey, PR05.2015
Skills
- Programming Languages: Java, C, JavaScript, Python
- Software Development Tools: Spring Boot, Android Studio, Visual Studio Code
- Databases: MySQL, SQLite, MongoDB, MSSQL
- Unit Testing
- Business Intelligence
- Statistical Analysis
- Problem-Solving
- Teamwork and Collaboration
- Leadership
- Customer-Oriented
- Coding
Volunteer Experience
Accounting Clerk at Ministerio Maranatha con Misericordia para las Naciones Inc, 12/2017 - Current
- Maintain accurate financial records for a non-profit corporation, including monthly and annual reports of expenses and donations
- Prepare required reports for the Puerto Rico Treasury Department to maintain non-profit corporation status
- Conduct bank reconciliations, audit receipts, and invoices for each transaction
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Assistance
H.D. Sheldon & Co.
07.2019 - 05.2021
Buyer
Plaza Provision Company
11.2017 - 12.2018
Marketing Support
Plaza Provision Company
01.2017 - 11.2017
Accounts Receivable Clerk
Leaseway Of Puerto Rico Inc
11.2015 - 01.2017
Economist and Data Entry Assistant
Inteligencia Económica Y Legislativa Inc
08.2014 - 12.2014
Master of Arts - Software Development
Southern New Hampshire University
Bachelor of Business Administration - Accounting
University of Puerto Rico - Cayey Campus
Similar Profiles
Timi MacaulayTimi Macaulay
Member of School Band at H.D. Cartwright Junior High SchoolMember of School Band at H.D. Cartwright Junior High School
Martha SchoeppMartha Schoepp
Heavy Equipment Operator at H.D Logging LTDHeavy Equipment Operator at H.D Logging LTD
Dennis KnorrDennis Knorr
Senior Field Account Representative at H.D. SupplySenior Field Account Representative at H.D. Supply