Eric Larkins Sr
Conroe,TX
Summary
I am a talented support technician with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems, I have a proven skill in resolving problems. I am experienced in providing network and software support to users and developing and implementing technical solutions. I am a technology-inclined professional who possesses strong troubleshooting capabilities and a customer-oriented attitude.
Overview
26
26
years of professional experience
Work History
Technical Support Technician
The John Cooper School
07.2007 - 10.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address user concerns.
- Provided basic end-user troubleshooting and desktop support.
- Maintained assigned IT projects through ticketing process
- Installed and maintained events that required Audio/Visual technologies for meetings, conferences, and performances
- Became AP testing coordinator for foreign language testing and ACT testing.
- Windows 11 and Mac OS troubleshooting, with experience with other iOS devices
- Assisted network administrator in construction and maintenance of network scope of entire school
Technical Support Specialist
Conroe Independent School District
07.2006 - 06.2007
- Resolved diverse range of technical issues across multiple systems and applications for end-users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Ran cabling for networks and audio/visual equipment.
Technical Support Technician
Universal Computer Systems
09.1997 - 06.2006
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Transported and setup computer rental equipment for clients throughout the Greater Houston Area, other cities like Dallas, San Antonio, New Orleans.
- Deliver, setup, and support to different trade shows, conferences, and like events through most major cities in US.
- Provided onsite support of company rental equipment for clients like, Dell, HP, Microsoft, and Deloitte
- Supervised large and small groups and teams to help facilitate installation of large volumes of computer systems and printers
- Extensive travel to client sites for collaboration of upcoming events that required company services and support.
Education
No Degree - Computer Science
Bossier Parish Community College
Bossier City, LANo Degree - Computer Science
Panola College
Carthage, TXBachelor of Science - Business Administration
University of Mobile
Mobile, AL05.1994
Skills
- Technical Support
- Performance Testing
- Service Support
- Software Diagnosis
- Hardware Diagnostics
- User Support
- Application Support
- Desktop Support
- Customer Service
- Videoconferencing
- Software Installation
- Information Protection
- Ticket Support System Management
- Hardware Upgrades
- Technical Issues Analysis
- Technical Troubleshooting
- Windows 10/11
- Mac Systems
- iOS Devices
- Application Installations
- Microsoft Outlook
- Microsoft Office Specialist (MOS) Expert
- TCP/IP
- LAN/WAN
- A/V Installation and Support
Timeline
Technical Support Technician
The John Cooper School
07.2007 - 10.2023
Technical Support Specialist
Conroe Independent School District
07.2006 - 06.2007
Technical Support Technician
Universal Computer Systems
09.1997 - 06.2006
No Degree - Computer Science
Bossier Parish Community College
No Degree - Computer Science
Panola College
Bachelor of Science - Business Administration
University of Mobile
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