Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Larson

Troy,OH

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

13
13
years of professional experience

Work History

Head Optician

Collins Vision Care
10.2019 - Current
  • Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
  • Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
  • Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
  • Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained safe, clean and organized environment to increase patient comfort.

Optician

Nova Vision Care
01.2018 - 10.2019
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Apprentice Optician

Walmart
01.2011 - 01.2017
  • Streamlined appointment scheduling process through effective organization methods that maximized productivity within the clinic.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Completed both warranty and non-warranty frame repairs for customers.
  • Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.

Education

Associate of Applied Business -

Black Hawk College
Moline, IL
01.2002

Skills

  • Professionalism and Ethics
  • Motivational Skills
  • Quality control monitoring
  • Visual acuity testing
  • Insurance Verification
  • Retail Sales
  • Optical orders
  • Eyewear brands
  • Optical Equipment Operation
  • Insurance Billing Knowledge
  • Frame Selection Assistance
  • Contact lens

Timeline

Head Optician

Collins Vision Care
10.2019 - Current

Optician

Nova Vision Care
01.2018 - 10.2019

Apprentice Optician

Walmart
01.2011 - 01.2017

Associate of Applied Business -

Black Hawk College

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Eric Larson