Eric Larson

Field Technician

Worldwide Tech Services

New York, NY

01.2000 - Current

Performed preventative maintenance on equipment and systems to ensure optimal performance.
Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
Provided technical support to customers via phone, email and in person.
Maintained inventory of parts and supplies used for repairs and service calls.
Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Installed software applications according to customer specifications.
Assisted in developing training plans for technicians on the use of new technology.
Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Resolved customer inquiries promptly while providing excellent customer service at all times.
Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
Responded quickly to emergency situations requiring immediate attention.
Tested newly installed systems prior to deployment in order to ensure functionality.
Documented user feedback regarding system performance after upgrades were completed.
Investigated root causes of recurring problems with specific hardware or software configurations.
Communicated regularly with management regarding progress made on assigned projects or tasks.
Drove company vehicles to and from customer locations to perform field maintenance.
Serviced and repaired designated equipment to meet company standards and specifications.
Verified system functionality by testing equipment and connections, identifying and correcting problems.
Applied company safety policies consistently when performing daily tasks.
Met and exceeded customer demands through responsive and accurate on-site maintenance.
Maintained records by documenting installation, services and repairs.
Utilized handheld device to update work order status.
Educated customers about company's products and services to present service upgrade opportunities.
Instructed and trained customers on usage and operation to improve equipment performance.
Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
Gathered information and reports, escalating product concerns to field services management.
Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
Interfaced with third-party providers to troubleshoot equipment issues.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Installed new components or replaced defective parts to restore functionality.
Completed scheduled appointments on time to drive quality service.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Filled out work orders, repair logs and maintenance plans to document work completed.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Kept records of parts and equipment used in projects to update inventory.

Summary

Overview

Work History

Field Technician

Field Service Technician

Education

Diploma - Electronics Technology

Certification - Computer Technology

High School Diploma -

Some College (No Degree) - General Studies

Skills

Certification

Affiliations

References

Timeline

Field Technician

Field Service Technician

Diploma - Electronics Technology

Certification - Computer Technology

High School Diploma -

Some College (No Degree) - General Studies

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