Eric Laurens
Atlanta,GA
Summary
Business owner with extensive experience in independently managing a diverse retail shop. Skilled in assisting customers in selecting ideal products while effectively managing inventory and staying updated on market trends. Strong ability to enhance customer satisfaction and drive sales. Expertise in product knowledge across multiple brands.
Overview
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1
Certification
Work History
Shop Owner
All Type Tool Repair
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and Area of expertise.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Coached, counseled and disciplined employees.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Retained accurate records of purchases, titles and sales.
- Read and followed technical documentation to complete accurate repairs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Education
Multiple Manufactures Schools On Repair, Theory, And Science
Cambell
Smyrna GASkills
Repair and maintenance for all manufacturers of machinery from small engine repair power tool repair, hydraulic, pneumatic, generator, pressure washer, Aircompressor and single and three phase electrical equipment
Certification
Certified in Briggs and Stratton, Honda, Robin Subaru, Dolmar, IDC, Yamaha. Generator Devilbiss, Coleman, Generac, Honda, etc. Pressure washer, Karcher, and most pump manufactures of pumps. Cat, Faip, General, Giant, etc. All power tool manufacturers Makita, Hitachi, Bosch, Dewalt, etc.. Any and all piston driven compressor manufacturers and hydraulic piston assembly and ram assy drive systems. Heavy machine tools like machine lathes overhead radial arm drill presses. Milling machines and relevant equipment repairs like manufactured by Wilton, Jet, Powermatic, Grizzley, etc...
Timeline
Shop Owner
All Type Tool Repair
Multiple Manufactures Schools On Repair, Theory, And Science
Cambell