Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Lester

Peterstown,WV

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist/Asst manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly Font desk Receptionist with 4 years of experience carrying out clerical and customer service tasks. . Skilled at supporting customers with simple and complex needs with professionalism. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Mountain Lake Lodge
07.2023 - 11.2023
  • Collected room deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.

Bartender/Server/Crew Trainer

Fatback Soul Shack
08.2017 - 12.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Custodial Worker

A1 Cleaning
01.2015 - 04.2017
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Kept building spaces premises clean inside and outside.
  • Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Collected trash and emptied receptacles and recycling containers.
  • Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
  • Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
  • Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
  • Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
  • Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
  • Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
  • Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Moved furniture for cleaning and set up for special events.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Reported damages and hazardous conditions to management for further action.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.

Security Officer

Gilbert Security Llc
04.2012 - 09.2014
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Education

Cosmetology License - Cosmetology

Regency Beauty Institute
Roanoke, VA
06.2012

High School Diploma -

James Monroe High School
Lindside, WV
08.2006

Skills

  • Call Routing
  • Cash Handling
  • Customer Service
  • Office Organization
  • File Management
  • Clerical Support
  • Guest Relations
  • Meeting Scheduling
  • Office Supplies Inventory Management
  • Verbal and Written Communication
  • Filing
  • Multi-Line Telephone Systems
  • Administrative Skills
  • Bookkeeping
  • Sensitive Information Handling
  • Problem-Solving Skills
  • Call Forwarding
  • Listening Skills
  • Adaptability
  • Multitasking Abilities
  • Initiative Taking
  • Problem Solving
  • Microsoft Office Suite
  • Attention to Detail
  • Work Prioritization
  • Organizational Skills
  • Basic Accounting
  • Office Equipment Operation
  • Professionalism
  • Call Management
  • Customer and Client Relations
  • Basic Math
  • Multi-Line Phone Systems

Certification

  • Certified Asst Manager, Compton Inn - 4 years

Timeline

Front Desk Receptionist

Mountain Lake Lodge
07.2023 - 11.2023

Bartender/Server/Crew Trainer

Fatback Soul Shack
08.2017 - 12.2022

Custodial Worker

A1 Cleaning
01.2015 - 04.2017

Security Officer

Gilbert Security Llc
04.2012 - 09.2014

Cosmetology License - Cosmetology

Regency Beauty Institute

High School Diploma -

James Monroe High School

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Eric Lester