Maintaining top customer satisfaction ratings for both service and sales by prioritizing customer service and delivering prompt, complete, and proficient support every time. Have a strong desire to meet company goals and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
Coolray Heating And Air
Marietta, GA
03.2017 - 04.2020
Increased longevity of HVAC systems by performing preventive maintenance.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Installed components to improve HVAC system performance.
Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
Maintained Parts stock and equipment.
Enrolled customer into company maintenance plans
Educated customer on IAQ indoor air quality products.
Set equipment replacement leads to lead department.
Educated customer on filtration up-grade
Other duties assigned based on company needs.
HVAC-R Service Technician
One Hour Air Conditioning And Heating
Charlotte, NC
05.2014 - 10.2016
Increased longevity of HVAC systems by performing preventive maintenance.
Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Installed components to improve HVAC system performance.
Used electronic leak detection to locate refrigerant leaks.
Performed services and installation on warranty calls.
Discussed indoor air quality products to customer.
Set system equipment leads to lead department.
Set Electrical and Plumbing leads to appropriate department.
Set Mold and Remediation leads to lead department.
Written estimates for Air Duct Cleaning.
Written estimates for Aero-Seal Air Duct system.
Operated and performed Air Duct Cleaning as needed.
Operated and performed Aeroseal as needed.
Assisted Mold and Remediation Department as needed.
Installed IAQ products such as UVC Lamps, MPG filtration, Pan treatments.
Enrolled customer into company maintenance plan.
Assisted install Department as needed.
Maintenance Technician
One Hour Air Conditioning And Heating
Charlotte, NC
05.2013 - 05.2014
2013-2014
Performed preventive maintenance on heating and cooling systems.
Recommended products to customer based on customer needs and interest.
Demonstrate IAQ indoor air quality products to customer.
Set system replacement leads to lead department on systems 10+ years old.
Enrolled customer into maintenance plan.
Created written estimates for air duct-cleaning services.
Set plumbing leads for hot water heaters.
Set electrical Leads.
Set Mold and Remediation leads.
Disassemble blower wheel and housing for cleaning.
Cleaned AC coils and Pan.
Education
High School Diploma -
Joppatowne High School
Joppa, MD
05.2002
Skills
Energy Usage
Hand and Power Tools
Soldering Techniques
OSHA Regulations
Diagnostic Procedures
Duct Sizing and Design
Hazardous Waste and Disposal
Replacement and Repair Work
Leak Checks
Equipment Configuration
Defective Parts Disassembly
Duct Work
Accomplishments
Achieved $90,000 indoor air quality products and services year 2015.
Maintained Top achievement indoor air quality products.
Maintained Top achievement for maintenance plan enrollment.
Achieved $500,000 system sales and services 2015
Certification
EPA certified Universal.
Duct Performance course.
Timeline
HVAC-R Service Technician
Coolray Heating And Air
03.2017 - 04.2020
HVAC-R Service Technician
One Hour Air Conditioning And Heating
05.2014 - 10.2016
Maintenance Technician
One Hour Air Conditioning And Heating
05.2013 - 05.2014
High School Diploma -
Joppatowne High School
EPA certified Universal.
Duct Performance course.
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