Eric Lewis

Ridgeley,WV

Summary

Thirty-one years of experience in installation, maintenance, troubleshooting and testing of electrical systems. Worked the past eighteen years on locomotives as a Customer Support Engineer for Wabtec and Electrician for CSX to present. Skilled Customer Support Engineer Analyst with broad base of experience in technical support, in person and working remotely to resolves problems quickly, delivering high levels of customer satisfaction.

Overview

years of professional experience

Work History

Customer Support Engineer Analyst

Wabtec Digital Intelligence

04.2016 - 12.2024

Assisted customer with loading software upgrades to locomotive control, communication, trip optimizer, distributive power, and airbrake systems.
Tracked customer locomotive incidents/defects to improve information given to improve quality of repairs of locomotives.
Performed training with customer to better improve quality of repairs.
Assisted in compiling Wabtec Digital Railroad training manual.
Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
Explained complex technology-related issues in understandable terms to customers.
Used remote diagnostic tools to identify sources of certain customer issues.

Locomotive Electrician

CSX Transportation

09.2004 - 04.2016

Reviewed schematics to determine errors in electronic and electrical equipment.
Maintained detailed records of all work performed, ensuring accurate documentation for future reference.
Served as a trusted resource for colleagues seeking guidance on complex electrical repair tasks, promoting a collaborative work environment.
Upgraded locomotive control system software, as required.
Improved locomotive reliability with thorough preventative maintenance for all electric systems.
Enhanced locomotive performance by diagnosing and repairing electrical systems and components.

Aircraft Electrical and Environmental Sys, E-6

Pennsylvania Air National Guard

04.2006 - 05.2013

Tested electrical and environmental aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Repaired and installed wiring, connectors, control boxes ,and other pieces.
Performed thorough visual and physical inspections of all electrical parts.
Utilized testing equipment such as micrometers, ammeters and ohmmeters.
Performed component level repairs of aircraft panels.
Supervised journeyman and apprentice level airman.
Completed complex repairs within strict timeframes, ensuring minimal disruption to flight schedules.

Aircraft Electrical & Environmental Sys - E-5

United States Air Force

10.1991 - 09.2004

Tested electrical and environmental aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Repaired and installed wiring, connectors, control boxes ,and other pieces.
Performed thorough visual and physical inspections of all electrical parts.
Utilized testing equipment such as micrometers, ammeters and ohmmeters.
Performed component level repairs of aircraft panels.
Supervised journeyman and apprentice level airman.
Ensured uninterrupted power supply during critical operations by maintaining generators, inverters, transformers, batteries.
Provided training to junior technicians on proper diagnostic techniques and best practices in aircraft electrical system maintenance.

Education

No Degree - Business Management

DeVry University,

Online

Skills

Reading schematics
Wire and circuit board repair
Panel level testing and repair
Training one-on-one and groups
Telephone and email etiquette
Documentation and reporting

Customer support
Repair work
Security protocols
Equipment installation
Data uploads and downloads
Root-cause analysis

Timeline