Summary
Overview
Work History
Education
Skills
Training Skills
Certification
References
Timeline
Generic

Eric L. Green

Morrisville,NC

Summary

Dynamic and dedicated professional with extensive experience as a Bus Operator at Go Triangle, excelling in customer service and conflict resolution. Proven ability to ensure passenger safety through thorough inspections and adherence to regulations. Recognized for effective communication and problem-solving skills, consistently delivering exceptional service in high-pressure environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Bus Operator

Go Triangle
Morrisville, NC
03.2024 - Current
  • Provided safe and reliable transportation for passengers to their destinations.
  • Communicated route information to passengers during trips as needed.
  • Collected tickets or cash fares from passengers.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
  • Advised passengers to be seated and orderly while on vehicles.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Collected fares and provided route updates and schedule information.
  • Reported any mechanical issues or passenger disturbances to supervisors immediately.
  • Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Provided courteous customer service at all times while interacting with riders and colleagues alike.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Monitored traffic conditions along assigned routes and adjusted speed accordingly.
  • Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Inspected interior of bus after each trip for any lost items left behind by passengers.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
  • Provided route, schedule and fare information to passengers.
  • Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
  • Adhered to set schedules while operating buses safely along assigned routes.
  • Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Paratransit Bus Operator

Access Link-NJ Transit
Ewing, NJ
04.2023 - 03.2024
  • Adhered to strict schedules for pick up and drop off times at designated stops.
  • Monitored passenger behavior to ensure compliance with safety policies.
  • Assisted passengers with boarding, disembarking, and transferring onto buses.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Followed safety regulations and state laws governing vehicle operation.
  • Complied with traffic regulations to safely operate vehicles.
  • Collected fares or vouchers from passengers and made change or issued receipts.
  • Operated wheelchair lifts for disabled passengers as needed.
  • Resolved conflicts between passengers when necessary in a professional manner.
  • Made announcements informing riders of upcoming stops and transfer locations.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Performed pre-trip inspections on assigned vehicles before each shift.
  • Assisted elderly or disabled passengers in entering and exiting the bus safely.
  • Deescalated verbal altercations and fights between passengers.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Answered questions from riders about routes, transfers, fares, and schedules.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Provided courteous and friendly customer service to passengers.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Responded to emergency situations in accordance with company protocols.
  • Reported any mechanical issues that arose during trips to the maintenance department promptly.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Insurance Producer

McLaughlin Financial Services
Hamilton, USA
01.2011 - 06.2023
  • Licensed Agent offering Auto, Home and Life insurance directly to consumers
  • Provide customer service, claims and underwriting assistance
  • As independent agent, research various policies to select the best product to meet individual client needs
  • Researched competitors' offerings in order to remain competitive in the marketplace.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Processed payments from customers according to established procedures.
  • Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
  • Assisted with the underwriting process by gathering necessary documents from applicants.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Presented comprehensive explanations of insurance policies to clients.
  • Developed and implemented marketing plans to increase client base.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Followed up with existing customers to ensure satisfaction and renewals of policies.
  • Responded to customer inquiries and problems to promote great service.
  • Participated in team meetings to discuss strategies for meeting goals.
  • Prepared accurate quotes for prospective clients based on their individual needs.
  • Consulted with customers to assess needs and match products.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.

Sales Representative, Service Writer, Write-Ups, Finance Manager

Coleman Auto Sales
Ewing, USA
01.2001 - 01.2011
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Purchasing Agent

Caliper
Princeton, USA
01.1998 - 01.2001
  • Company Overview: Information services company
  • Purchased wide range of goods and services for this information services company
  • Information services company
  • Updated and maintained purchasing records and reports.
  • Conducted market research to identify potential new suppliers and products.
  • Prepared periodic reports detailing purchase activity as requested by management.
  • Purchased quality merchandise at lowest price and correct amounts.
  • Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Reviewed invoices for accuracy prior to processing payments.
  • Conducted cost analyses to identify opportunities for savings.
  • Collaborated with other departments to assess company purchasing needs.
  • Coordinated with finance and accounting to ensure timely payments to suppliers.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.
  • Negotiated pricing with vendors to obtain the best prices for goods or services.
  • Worked closely with accounting department to resolve any billing issues with vendors.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.

Education

Business courses -

Mercer County Community College

Graduate -

Trenton High School

Skills

  • Customer service
  • Passenger assistance
  • Conflict resolution
  • Emergency response
  • Safety inspections
  • Communication skills
  • Problem solving
  • Passenger monitoring
  • Safe driving practices
  • Bus inspections
  • Clean driving record
  • Customer relations skills
  • Safe driving skills
  • Air brake certification
  • Safety practices
  • Attention to detail
  • Defensive driving expert
  • Pre-trip inspections
  • Wheelchair support
  • Fare collection

Training Skills

  • Conducted extensive route training with new operators
  • Reinforced safe driving practices learned in behind the wheel training
  • Reiterated motor vehicle regulations
  • Served as a mentor to new operators once released from training

Certification

  • Class B Commercial Drivers Lincense
  • Passenger Endorsement
  • Air Brake Endorsement

References

References available upon request.

Timeline

Bus Operator

Go Triangle
03.2024 - Current

Paratransit Bus Operator

Access Link-NJ Transit
04.2023 - 03.2024

Insurance Producer

McLaughlin Financial Services
01.2011 - 06.2023

Sales Representative, Service Writer, Write-Ups, Finance Manager

Coleman Auto Sales
01.2001 - 01.2011

Purchasing Agent

Caliper
01.1998 - 01.2001

Business courses -

Mercer County Community College

Graduate -

Trenton High School

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