ERIC LI
Staten Island,NY
Summary
Dynamic Director of Restaurant Operations with a proven track record at Paramus Teriyaki Inc, excelling in multi-unit management and team development. Enhanced operational efficiency and guest satisfaction through innovative strategies and effective training programs, driving revenue growth and fostering a culture of excellence. Skilled in vendor negotiations and performance optimization.
Knowledgeable general contractor with solid foundation in managing construction projects from inception to completion. Proven track record in overseeing subcontractors, ensuring compliance with building codes, and maintaining project timelines. Demonstrated expertise in budget management and client communication.
Overview
12
12
years of professional experience
Work History
Director of Restaurant Operations
Paramus Teriyaki Inc
11.2025 - Current
- Collaborated with marketing team to launch promotional campaigns driving foot traffic and revenue growth.
- Managed vendor relationships ensuring timely delivery of quality products at competitive prices.
Director of Restaurant Operations
Auntie Anne's Cinnabon & Carvel
08.2025 - Current
- Toured and audited 8 units per month to assess performance and identify personnel with capacity to succeed in management positions.
- Supervised, developed and conducted performance evaluations for 8 location managers.
President
BUILT NYG INC
01.2019 - Current
- Coordinated with architects, engineers, and designers to develop comprehensive project plans that addressed clients'' needs and preferences.
- Maintained up-to-date knowledge of industry trends, building codes, regulations, best practices by regularly attending seminars or conferences related to general contracting.
- Provided exceptional customer service addressing any concerns from clients promptly resulting in repeat business opportunities over time.
- Supervised construction projects to ensure compliance with safety regulations and building codes.
- Coordinated subcontractors and suppliers to optimize project timelines and resource allocation.
Director of Restaurant Operations
YK Street Kings Plaza
03.2017 - Current
- Negotiated lease agreements for optimal terms that supported long-term success in desirable locations with favorable rent rates.
- Enhanced overall guest satisfaction by implementing innovative operational strategies and optimizing service procedures.
Director of Restaurant Operations
Moes South West Grill Bay Plaza
08.2015 - Current
- Negotiated lease agreements for optimal terms that supported long-term success in desirable locations with favorable rent rates.
- Improved team performance with regular training sessions, performance evaluations, and targeted coaching plans.
Director of Restaurant Operations
Chicken Now Bay Plaza
05.2014 - Current
- Drove operational improvements by conducting regular audits of restaurant processes, identifying areas for enhancement, and implementing solutions accordingly.
- Supervised, developed and conducted performance evaluations for 4 location managers.
Director of Restaurant Operations
Thai Max Cusine
05.2014 - Current
- Streamlined operational workflows to enhance service efficiency and customer satisfaction.
- Implemented training programs for staff, fostering a culture of excellence and teamwork.
Director of Restaurant Operations
BP Moes DBA Nathan Famous Hot Dog
04.2014 - Current
- Improved team performance with regular training sessions, performance evaluations, and targeted coaching plans.
- Supervised, developed and conducted performance evaluations for 8location managers.
Skills
- Multi-unit management
- Operations management
- Franchise management
- Team management
- Supervisory skills
- Manager support
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Director of Restaurant Operations
Paramus Teriyaki Inc
11.2025 - Current
Director of Restaurant Operations
Auntie Anne's Cinnabon & Carvel
08.2025 - Current
President
BUILT NYG INC
01.2019 - Current
Director of Restaurant Operations
YK Street Kings Plaza
03.2017 - Current
Director of Restaurant Operations
Moes South West Grill Bay Plaza
08.2015 - Current
Director of Restaurant Operations
Chicken Now Bay Plaza
05.2014 - Current
Director of Restaurant Operations
Thai Max Cusine
05.2014 - Current
Director of Restaurant Operations
BP Moes DBA Nathan Famous Hot Dog
04.2014 - Current