Eric Link
Traverse City
Summary
Dynamic healthcare leader with a proven track record at Villa Healthcare, driving quality metrics to 5 stars and achieving 300% staff retention growth. Expert in operational management and clinical development, leveraging strong leadership and financial forecasting skills to enhance facility performance and ensure exceptional patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Administrator
Optalis Healthcare
Grand Rapids
07.2025 - Current
- Health & Rehabilitation Centers
- Oversaw transition of new Optalis Centers in Grand Rapids market, ensuring smooth integration into existing operations.
- Managed transition projects for new facilities, coordinating resources to meet project timelines and objectives.
- Managed operations in region, auditing and scoring newly acquired facilities to ensure compliance with organizational standards.
Executive NHA
Villa Healthcare
Traverse City
06.2023 - Current
- Promoted to an executive regional role after a successful first year as the seated NHA at the Villa at Traverse Point, overseeing operational outcomes at the Villa at the Bay (Petoskey, MI). Mentored the current seated NHA at the Bay.
- Led operational strategies to enhance patient care and satisfaction.
- Collaborated with healthcare teams to streamline service delivery processes.
- Managed budgets and resource allocation for multiple healthcare facilities.
Nursing Home Administrator/ALF Director/CCC Service Representative
Villa Healthcare
Traverse City
12.2021 - Current
- Enhanced culture, increased staff recruitment and retention by 300%, and reduced agency use, saving over $150k monthly while balancing budget and meeting average daily census for each quarter in 2023 and 2024.
- Led building to outstanding quality metrics, census growth, and improved survey results since late 2021.
- Quality measures improved to 5 stars.
- I also recruited and mentored an entirely new clinical management team and equipped them for success.
- Demonstrated drive and commitment to creating a safe space for staff and leaders to excel, ensuring residents receive the highest quality of care.
Nursing Home Administrator
Prestige Healthcare
Ludington
04.2021 - 12.2021
- Led building operations starting spring 2021 as first assignment post AIT training.
- And in the fall of 2021 the building (and company) achieved its first citation-free annual survey under my leadership.
- Achieved consideration for regional management due to success in building operations.
- Prioritized relocation to traverse city for family reasons despite regional management opportunity.
Administrator in Training (AIT)
Prestige Healthcare
Traverse City
02.2021 - 04.2021
Assistant Director of Nursing/Interim Director of Nursing
Prestige Healthcare
Traverse City
12.2017 - 02.2021
- Served as interim DON and assistant director of nursing since December 2017.
- Oversaw staff development, labor management, CMS quality measures, clinical processes, restorative nursing, and infection control to ensure high-quality patient care.
- Pursued necessary credits for NHA license to enhance professional qualifications and support facility leadership.
Program Director
Agape Healthcare School
Traverse City
04.2014 - 10.2017
- Executed vision and mission of healthcare training school, aligning programs with organizational goals.
- Managed labor and budget while developing curriculum, marketing programs, and training instructors to enhance educational offerings.
- Oversaw administrative operations, ensuring smooth office functionality.
Allied Health Instructor
TBA ISD
Traverse City
09.2010 - 06.2014
- Managed C.N.A training program, ensuring alignment with vocational education standards.
- Managed curriculum and student benchmarks to promote overall program success.
- Developed curriculum for allied health programs in collaboration with educational standards.
- Facilitated hands-on training sessions for students in clinical settings.
- Evaluated student performance through assessments and practical examinations.
Nursing Supervisor/Nursing Home Administrator/ALF Director/CCC Service Representative
Bortz Health Care
Traverse City
04.2006 - 05.2010
- Supervised nursing staff for a 110-bed S.N.F., ensuring quality care and compliance with regulations.
- Managed clinical operations, evaluated staff performance, and coordinated C.N.A. charge nurse activities to support patient care.
Education
Nursing -
Northwestern Michigan College
Traverse City, MI03-2003
Bachelor's degree - Ministry Leadership/Non Profit 501c Business Management
Cornerstone University
Grand Rapids, MIBS-NHA - Healthcare Administration
Ferris State University
Big Rapids, MISkills
- Risk management
- CLIA regulations
- Cerner
- Practice management
- Clinical development
- Nursing home experience
- Team management
- Inventory management
- Recruitment management
- Computer skills
- Healthcare marketing strategy
- Healthcare financial management
- Epic
- Performance-based budgeting
- Cash flow budgeting
- Financial resource allocation
- Anti-kickback Statutes
- Electronic health records (EHR) management
- Employee compensation strategy
- Rehab
- Microsoft Powerpoint
- Quality assurance
- Leadership
- EMR/EHR
- RN
- Medical terminology
- Microsoft Outlook
- Facilities management
- Assisted living
- Organizational skills
- Operations management
- Financial forecasting
- Medical management
- Regulatory compliance
- Operating budget
- Program management
- Nurse management
- Nursing Education
- Program development
- Business Administration
- FDA regulations
- Value-based budgeting
- HIPAA compliance
- Skilled Nursing
- Zero-based budgeting
- Affordable Care Act (ACA)
- Administrative streamlining
- Medicare
- Communication skills
- Operations management
- Accounts payable management
- Educator
- Analysis skills
- Performance management
- Team management
- Mentoring
- Practice management
- Healthcare management
- Organizational management
- Accounts receivable management
- Budgeting
- Capital budgeting
- Policy planning
- Employee relations
- Activity-based budgeting
- Allscripts
- Team development
- Team management
- Expense management
- Management
- Training & development
- Outpatient
- Quality improvement
- Policy development
- Microsoft Office
Certification
- Licensed Nursing Home Administrator
- Licensed Pastor
- CNA Trainer
- CPR Instructor
- Nursing RN
- Residential Care Facilities for the Elderly Administrator
- Nurse Licensure Compact (NLC)
- Driver's License
Additional Information - Top5 Priorities
- God
- My wife
- My family
- My Career
- Missionary Work
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Administrator
Optalis Healthcare
07.2025 - Current
Executive NHA
Villa Healthcare
06.2023 - Current
Nursing Home Administrator/ALF Director/CCC Service Representative
Villa Healthcare
12.2021 - Current
Nursing Home Administrator
Prestige Healthcare
04.2021 - 12.2021
Administrator in Training (AIT)
Prestige Healthcare
02.2021 - 04.2021
Assistant Director of Nursing/Interim Director of Nursing
Prestige Healthcare
12.2017 - 02.2021
Program Director
Agape Healthcare School
04.2014 - 10.2017
Allied Health Instructor
TBA ISD
09.2010 - 06.2014
Nursing Supervisor/Nursing Home Administrator/ALF Director/CCC Service Representative
Bortz Health Care
04.2006 - 05.2010
Nursing -
Northwestern Michigan College
Bachelor's degree - Ministry Leadership/Non Profit 501c Business Management
Cornerstone University
BS-NHA - Healthcare Administration
Ferris State University