Eric Lippold
Yelm,WA
Summary
Results-driven Air Force veteran with over 20 years of experience in military operations and corporate settings. Progressed from Warehouse Associate to Investigation Specialist II at Amazon, showcasing exceptional leadership and analytical skills. Expertise in customer service, process improvement, and policy enforcement, with a proven ability to enhance operational efficiency and team performance. Committed to maintaining confidentiality and compliance while achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Investigation Specialist II
Amazon
Yelm, WA
07.2021 - 03.2025
- Audited 10% of associate work to ensure policy adherence and high-quality performance.
- Submitted SOP improvement that saved over 2,000 hours annually through the Associate Idea Share.
- Analyzed weekly reimbursement data and shared insights with stakeholders.
- Uncovered fraudulent seller activity, preventing $5 million in losses annually.
- Trained and led a team of 8 work checkers for associate performance checks.
Investigation Specialist
Amazon
Yelm, WA
10.2018 - 07.2021
- Resolved complex seller concerns, delivering high-quality customer service.
- Recovered $250,000 in lost revenue by investigating inventory discrepancies.
- Introduced a process improvement for vendor returns research, increasing output per associate by 10%.
- Conducted quality audits on investigator tickets to ensure fair, policy-driven outcomes.
- Participate in Standard Operating Procedures (SOP) compliance checks for internal process proposals.
BFI7 Inbound Dock Clerk/Receive Process Assistant (PA)
Amazon
Sumner, WA
08.2017 - 10.2018
- Helped launch the 5th Special Handling site, and authored Standard Work documentation.
- Managed high-volume dock logistics while the facility operated at 105% capacity.
- Identified safety hazards and contributed to the lowest incident rate in the network.
- Increased shift productivity by 5% during peak hours through effective dock flow oversight.
- Trained backup clerks to ensure operational continuity during absences.
BFI1 Process Assistant (PA), Outbound Flow Lead
Amazon
Sumner, WA
05.2015 - 08.2017
- Oversaw outbound operations during day and night shifts for up to 135 associates.
- Implemented solutions that saved 25 indirect labor hours weekly.
- Enhanced efficiency, achieving throughput increase from mid-40s to low-50s by refining inter-shift tasks.
- Trained backup process assistants, one of whom became a learning trainer.
- Redesigned the induct station to improve ergonomics and throughput by 100 units per hour.
Education
History
University of Northern Colorado
High School Diploma -
Chaparral High School
Parker, COSkills
- Fraud Detection & Investigation
- Quality Assurance & Auditing
- Team Leadership and Training
- Amazon Systems (Seller Central, FC Tools)
- Customer Service & Conflict Resolution
- Excellent communication skills
- Strong interpersonal skills
- Customer service
- Problem solving
- Data Analysis & Reporting
- Microsoft Office (Outlook, Word, Excel)
Military Service
Pavements and Construction Equipment Specialist, United States Air Force, Joint Base Elmendorf-Richardson, AK, 12/01/10, 03/31/14
- Completed Basic Training in San Antonio, TX and technical training at Fort Leonard Wood, MO.
- Operated and maintained heavy construction equipment for airfield and base infrastructure projects.
- Conducted site preparations, excavation, grading, and road construction in support of base operations.
- Collaborated with cross-functional teams to complete mission-critical construction and maintenance tasks.
- Ensured compliance with safety standards and Air Force regulations on all projects.
- Demonstrated strong communication, discipline, and reliability in high-pressure environments.
Extracurricular Activities
Thurston County Youth Football League
Offensive and Defensive Line Coach, 07/01/02, Present, Yelm, WA
- Developed and implemented weekly practice plans for the line, focusing on skill development and game strategy.
- Coached and mentored a team of 26 players, fostering teamwork and sportsmanship.
Timeline
Investigation Specialist II
Amazon
07.2021 - 03.2025
Investigation Specialist
Amazon
10.2018 - 07.2021
BFI7 Inbound Dock Clerk/Receive Process Assistant (PA)
Amazon
08.2017 - 10.2018
BFI1 Process Assistant (PA), Outbound Flow Lead
Amazon
05.2015 - 08.2017
History
University of Northern Colorado
High School Diploma -
Chaparral High School