Summary
Overview
Work History
Education
Skills
Certification
Motivated Hard Working Individual
Timeline
Generic

Eric Little

Clovis,CA

Summary

Dynamic office manager with extensive experience at CDCR, excelling in inventory management and regulatory compliance. Proven ability to enhance office organization and improve customer service, while training staff and fostering teamwork. Recognized for preparing accurate reports and maintaining confidentiality, ensuring operational excellence in high-pressure environments. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Custody Clerk

CDCR
Coalinga, CA
02.1997 - 03.2000
  • Assisted in inventory management of office supplies and equipment.
  • Ensured compliance with state regulations in all clerical tasks performed.
  • Trained new staff on clerical procedures and office protocols.
  • Prepared reports and documentation for administrative reviews and audits.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Trained staff members to perform work activities and use computer applications.
  • Typed, formatted and edited correspondence and other documents.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Delivered messages and ran errands.
  • Monitored and directed work of lower-level clerks.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Office Manager

CDCR
Corcoran, CA
01.1993 - 01.1996
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Developed effective communication strategies between departments within the organization.
  • Maintained confidential records relating to personnel matters.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

Clovis West High School
Clovis, CA
06-1980

Some College (No Degree) - IT And Computers

Chino Education Dept
Chino Hills, CA

Skills

  • Inventory management
  • Regulatory compliance
  • Report preparation
  • Customer service
  • Data entry
  • Office organization
  • Document management

Certification

Central Valley School of Ministry

Motivated Hard Working Individual

I am a self motivated person who gets along well with others and is adept at Office Management. I look forward to becoming an invaluable asset to your organization

Timeline

Custody Clerk

CDCR
02.1997 - 03.2000

Office Manager

CDCR
01.1993 - 01.1996

High School Diploma -

Clovis West High School

Some College (No Degree) - IT And Computers

Chino Education Dept

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