Eric L. Knox Jr.
Bedford
Summary
Detail-oriented professional with exceptional communication and project management skills. Ability to handle multiple tasks effectively in fast-paced environments. Proactive in identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Prevost Car (US), Inc.
01.2022 - 04.2025
- Greeting & assisting customers.
- Taking inventory of all coaches.
- Writing estimate & work orders as well as keeping in contact with customers throughout the repair process and processing external invoices & invoicing the working orders.
- Implement new process.
Service advisor
Motor Coach Industries
04.2016 - 12.2022
- Greeting & assisting customers.
- Taking inventory of all coaches.
- Writing estimate & work orders as well as keeping in contact with customers throughout the repair process and processing external invoices & invoicing the working orders.
- Process Cummins warranty claims
- Implement new processes
- Revise utilized processes & software
- Load & unload parts shipments
Shop Manager
TRANSMISSION MASTERS
06.2015 - 04.2016
- Perform sales floor work, such as greeting or assisting customers, and taking inventory.
- Oversee activities directly related to repairing products or providing services
- Manage staff and assigning specific duties.
- Monitor customer preferences to determine focus of sales efforts.
- Resolve customer complaints regarding sales and service.
General Manager
SNAP ON TOOLS
08.2012 - 06.2015
- Use Chrome software to enter customer information and perform credit checks.
- Confer with potential customers regarding equipment needs and advise customers on types of tools to purchase.
- Monitor customer preferences to determine focus of sales efforts.
- Discuss use and features of various products, based on knowledge of machines or equipment.
- Demonstrate tools and equipment to customers and explain function.
- Determine payment schedules and discount rates.
- Prepare sales contracts.
- Take inventory of stock.
- Repair tools and equipment.
Service Writer/Shop Manager/Technician
CITY GARAGE
11.2011 - 08.2012
- Perform sales work, and taking inventory.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
- Manage staff, preparing work schedules, and assigning specific duties.
- Performed general automotive repairs.
Education
High School Diploma -
Chester W. Nimitz High School
Irving, TX06.2007
Skills
- Operational oversight expertise
- Proven sales expertise
- Strong verbal and written communication
- Cummins certified advisor
- Skilled in handling various types of forklifts and machinery
- Proficient in Microsoft Office and industry-specific software
- Proficient in typing at 80 wpm
- 10 key
Timeline
Service Coordinator
Prevost Car (US), Inc.
01.2022 - 04.2025
Service advisor
Motor Coach Industries
04.2016 - 12.2022
Shop Manager
TRANSMISSION MASTERS
06.2015 - 04.2016
General Manager
SNAP ON TOOLS
08.2012 - 06.2015
Service Writer/Shop Manager/Technician
CITY GARAGE
11.2011 - 08.2012
High School Diploma -
Chester W. Nimitz High School
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