Eric L. Knox Jr.
Bedford
Summary
Detail-oriented professional with exceptional communication and project management skills. Ability to handle multiple tasks effectively in fast-paced environments. Proactive in identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Prevost Car (US), Inc.
Ft. Worth, Tx
01.2022 - 04.2025
- Greeting & assisting customers.
- Taking inventory of all coaches.
- Writing estimate & work orders as well as keeping in contact with customers throughout the repair process and processing external invoices & invoicing the working orders.
- Implement new process.
Service advisor
Motor Coach Industries
Dallas, Tx
04.2016 - 12.2022
- Greeting & assisting customers.
- Taking inventory of all coaches.
- Writing estimate & work orders as well as keeping in contact with customers throughout the repair process and processing external invoices & invoicing the working orders.
- Process Cummins warranty claims
- Implement new processes
- Revise utilized processes & software
- Load & unload parts shipments
Shop Manager
TRANSMISSION MASTERS
North Richland Hills, TX
06.2015 - 04.2016
- Perform sales floor work, such as greeting or assisting customers, and taking inventory.
- Oversee activities directly related to repairing products or providing services
- Manage staff and assigning specific duties.
- Monitor customer preferences to determine focus of sales efforts.
- Resolve customer complaints regarding sales and service.
General Manager
SNAP ON TOOLS
North Richland Hills, TX
08.2012 - 06.2015
- Use Chrome software to enter customer information and perform credit checks.
- Confer with potential customers regarding equipment needs and advise customers on types of tools to purchase.
- Monitor customer preferences to determine focus of sales efforts.
- Discuss use and features of various products, based on knowledge of machines or equipment.
- Demonstrate tools and equipment to customers and explain function.
- Determine payment schedules and discount rates.
- Prepare sales contracts.
- Take inventory of stock.
- Repair tools and equipment.
Service Writer/Shop Manager/Technician
CITY GARAGE
Euless, TX
11.2011 - 08.2012
- Perform sales work, and taking inventory.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
- Manage staff, preparing work schedules, and assigning specific duties.
- Performed general automotive repairs.
Education
High School Diploma -
Chester W. Nimitz High School
Irving, TX06.2007
Skills
- Operational oversight expertise
- Proven sales expertise
- Strong verbal and written communication
- Cummins certified advisor
- Skilled in handling various types of forklifts and machinery
- Proficient in Microsoft Office and industry-specific software
- Proficient in typing at 80 wpm
- 10 key
Timeline
Service Coordinator
Prevost Car (US), Inc.
01.2022 - 04.2025
Service advisor
Motor Coach Industries
04.2016 - 12.2022
Shop Manager
TRANSMISSION MASTERS
06.2015 - 04.2016
General Manager
SNAP ON TOOLS
08.2012 - 06.2015
Service Writer/Shop Manager/Technician
CITY GARAGE
11.2011 - 08.2012
High School Diploma -
Chester W. Nimitz High School